So we moved in our new house and in the inspection the inspector did include that there may be some minor things needed to be done to a couple of the toilets. Well the builder was off on the flange on both of the toilets. They had a very weak flush and couldn't handle the big stuff without a few plunges each time. Also, there was a distinct smell in the powder rom that was not evident when previewing the house with al the nice scents. Since it was included in the inspection (no matter how brief) we got stuck with the bill instead of the home warranty handling it. Never the less, I took a few bids over the phone and let them do some critical thinking as to what the issues could be. Ultimately Leon from Charlie's plumbing seemed to be the most reasonable, easiest to work with me and my schedule, and really the most responsive and timely. We had them out pretty quick because we were hosting aSuper Bowl party the next week and needed at least the powder room functioning. They assessed and got to work at my next available time (a couple days later). They took up the old toilet, placed to the side, jack hammered and fixed the oath for the flange, let everything dry and I took care of replacing the 2 tiles that were effected. They also placed a new toilet in the master bath. I called them back once i had the tiles in place for a few days and they came back to set the old toilet. Well upon completion and retesting the old toilet with new flange work, it was only a little stronger. It was obvious the flange was at fault and needed the work, but also the old toilet was long over due to be replaced. Leon did not think this was going to happen but it did. He split the cost of a new toilet with me and didn't charge any service fees to take out the old one and get the new one set ASAP. Not having any plumbing back ground I am not totally sure the flange work was needed and that a new toilet wouldn't have just done the trick for $800 less money, but I guess I'll never know. 3 months later we are still all good and we are happy we did everything the right way. Not sure who Charlie is but Leon was great! Because we found them through Angies list we also did receive a 10% discount.