I called Richardson door to fix the rollers on a sliding door.....they charged me $200 to fix it - but left the place a complete mess....this is a rental property, and the renters complained a couple of weeks later that the door was still not working good, and there was glue leaking from the edges. I called them back, and they sent their tech out. Per the renters (husband and wife both), the tech claimed he had not done the job initially and took pictures of the sloppy work done to show his boss. He also told them that the gasket needed to be replaced, and it would only cost $20 - but he did not have it on him, and will call back. so far so good !!! I called them back next day - and was told - it was the same tech who went out there (really ? the renters wife was there on both occasions, and swore that it was not the same guy) - the door looks fine - but they did not know who had messed with the glue on the edges. The glazing was off - but that's not their issue - and I need to call someone else.... So i ended up paying $200 for a job that was not done correctly, got lied to, and now told to call someone else.......Definitely not the way to do business...... Oh well, lesson learned !!!