C&W was very courteous and came out for a non-emergency service during some extremely icy road conditions. We very much appreciated their prompt service. The work was done well, but seemed very expensive for the type of work performed (replacing the pumps on three toilets). He did tighten our kitchen sink faucet for free, which was very nice. As far as the plumber who came out, I'm torn on what to say. He was extremely nice, courteous, knowledgeable and I was impressed with him coming out in such bad weather. The only thing that I didn't like was that he smelled like cigarette smoke. The bathrooms smelled of cigarettes for a while after he left as well. He was such a nice man, I almost hate to put this in here, but the smoke smell really did bother me. Based, on the cigarette smell and the very expensive price, we probably won't use C&W again.