I was forced to use them because I have a home warranty. I had an issues and so the home warranty contacted the Carefree Pool so I'm stuck with them. They're supposed to be coming out on Thursday. My home warranty is covering it but that's the cost of the repair they're doing. They came out because my pool pump was smoking, sparking and stuff so I turned it off and called to get it looked at. I also have a problem that my heater had ERR on the disply so there was something wrong there. They came out, turned it, saw that it was sparking and they agreed that they needed to replace the whole pump. I asked them about the heater. They said they could not debug that until they had the pool pump done. They said that they would call to schedule it and get back to me. After a week, they still had not called me. I had to call them. They then said that they would get back to me that afternoon for scheduling. They never called. I had to call back again the next day. Finally I got a hold of somebody that said she would schedule me for this coming Thursday. My pool has been down for two weeks since they diagnosed it. The entire experience has been awful. They're unresponsive and do not call when they say they were going to call. The guy who was supposed to come out and verify the problem, what they need to do, didn't show up when they were supposed to. He didn't call, I had to call him. He then said he'd come out the next day. Its been awful, every bit of it. They've only shown up once.