We purchased the "$250 for Four Hours of Handyman Service" on August 12 and scheduled an appointment for August 26 at 11:30 a.m. Around noon, when the handyman failed to show up, I called him and learned that he was working at a home that was to go on the market the next day, that he had forgotten to call me, and that he would not be able to make it to my house that day. Luckily I had scheduled some other work for that day, so I didn't completely waste a day off from work. We rescheduled for September 16 at 10:00 a.m., which was the next day I could fit into my schedule. We sent an email the night before to confirm the time, to which he responded, "confirm." He called at 9:03 a.m. the morning of September 16 to let me know that he would be late due to traffic. He arrived at about 11:15 a.m. and I showed him the top 4 items on our prioritized list: a leaky faucet on one sink, a faulty shut-off valve on another sink, an electric outlet that wasn't working properly, and the pocket door that was sticking. He determined that the copper plumbing under the sinks would need to be replaced. We agreed to replace the plumbing under four sinks and scheduled the plumbing subcontractor for the following Friday at noon. The handyman quickly fixed the electric outlet, then set to work on the pocket door, where he spent the rest of his time. He was able to repair the pocket door so that it works much better than it did. It still rubs/sticks a bit, most likely due to the age of the door and the pocket that the door slides into. He cleaned up everything before he left. I took more time off from work the following Friday to wait for the plumbing subcontractor to arrive at noon. The plumber finally arrived on Friday at about 2:00 p.m. He inspected the plumbing and informed us that there was no need to replace all the pipes. It would cost us a substantial amount of money when all that needed to be done was to turn the water off at the street and replace the gaskets and seals. The plumber called the handyman to inform him of the situation, then left. In summary, we paid $250 to repair a pocket door and an electrical outlet. The handyman was very nice and personable, and we are happy with those repairs that were made, but the wasted time and missed appointments makes me hesitant to rehire this company for future service. And we still can't use the sinks, which was our number one priority in hiring a handyman in the first place.