We purchased the flooring early in June. Our information was not taken down correctly, and by the time we were notified and asked for the appropriate information our flooring had gone on backorder. It was going to be two weeks and we were supposed to be notified when it came in. Two weeks came and went, and we contacted the store and were given several different stories. The floor is here, the floor isn't here, the floor won't be here, we're having pricing issues with the manufacturer, etc. Finally we set up a time for the flooring to be delivered, and my husband specifically told them not to come before 1, that nobody would be home until after 1- was told there wouldn't be a problem, and it is clearly noted on our paperwork. He got a phone call at 11 am, saying that they'd be at our house in 20 minutes and if we weren't home they were leaving. We spoke to the store manager and then scheduled our installation for 5:30, then 7, and finally after 8:00 it came. Our entryway got soaked as it was pouring rain by that time, and mud and dirt tracked through our house. We then had to live around a giant Pergo fort for two weeks until they had time to install. The installation was great. It has been in for two weeks and I haven't found anything major. It was completed in one day and most everything was cleaned up and back in place when they left. If I had been able to find flooring that I liked half as much as the one I picked out at Home Depot, though, I would have called and cancelled our order. The time wasted, stress and hassle trying to get it here was not worth it.