I called Caddell Electric on Tuesday morning after we had lightning strike our home on Monday evening. I explained in great detail exactly what had occurred and that we believed we had 2 outlets that may need to be replaced and that we would like a complete electrical inspection. The person who answered the phone quoted the following fees to me: $39.99 trip charge and $119 for a lightning inspection. I verified the pricing for the initial inspection and then asked how their pricing worked if they found any issues that needed to be rectified. She told me that after the $39.99 and the $119, any work would be quoted by the job and not by the hour. I asked if they would typically be able to do the work same day, and she said it depended on what needed to be fixed and if they had the correct parts on the truck, etc... I told her I understood, and we booked the appointment for Thursday between 8am and 10am. The technician arrived at around 8:15am, and he and I walked the home together. I showed him where the lightning had struck the home and also explained that the outlets we thought were not working were actually functioning (a breaker had simply tripped) but that we still wanted an inspection just to be sure there was nothing we were missing. While we were in the home, the technician received a phone call. After we did the initial walk through, he told me his boss had called and he was going to go to his truck to call him back & start the paperwork for my job. After approximately 10 minutes, the technician came back into the home and started explaining the work that he would be doing: inspecting the breaker boxes, some switches and some plugs as well as the HVAC units and water heater, which could take about 2-3 hours. He then showed me the paperwork that had a charge of $609 at for the lightning inspection ONLY, which comes to between $200-$300/hour. This amount did not include any other potential work that would need to be done based on the results of the inspection. I told the technician that I was quoted $119 over the phone, and he said that inspections start at $349. No one EVER mentioned anything other than $119 to me. When I balked at the price, he questioned if this work was to be covered by insurance and I told him no, it would not, as it didn't make sense financially. At that point he said we could call his boss (the owner) back and verify but that he had just spoken to him regarding this job and that $609 was the proper charge. We did speak to the owner on the phone, and I expressed my confusion over the quoted price vs the $609 now that they were at my home. He said I must have misunderstood and that inspections START at $119. I told him that I did not misunderstand and that they would not be doing any work at my home. Additionally, I told him that if the price is a range from $119 to $609 (the high end of the range being over 5 TIMES the lowest), the person who is answering the phone and booking appointments should be upfront with clients on these fees. At best this is simply a case of the person taking the calls who doesn't know the pricing or miscommunicated the pricing. At worst it is dishonest. I did pay the trip charge and wasted a good hour of my morning when I should've been at work. My advice to any potential customer of Caddell Electric - VERIFY, VERIFY, VERIFY the pricing before you book the appointment, so there are no surprises in the end.