It was a horrible experience. The guy they sent out turned up on time. That was the only good thing. After looking at the issue and checking through his price list he quoted me $500. $200 of that was to cut out a 1' x 1' piece of drywall. I asked if I did it myself would I save the 200. He said fine, but he's not waiting. "When can you get back?", I asked. "You have to call the office", he responded. The tone of his answer could not have suggested more that he couldn't give a rip what I do. He just wasn't going to wait five minutes while I cut out the drywall. This place is a property that I was renting out the day after, so I needed this stuff done quickly. I caved and let him do the job. I asked him how long the job would take, just to feel better about the exorbitant fee he was charging. "90 minutes to 2 hours", he responded. He finished in 25 minutes. Then he wanted his money with no comment whatsoever on how 'quick' he'd been or how the job was not as difficult as expected. I asked him if he could have a quick look at a problem faucet upstairs while he was here. "No sir, I'd need to charge for that". He gave me a quote of #380, if he had to fix anything. This was not even looking at what the problem was. This was an appalling experience. I feel sick with how much money I paid and I would NEVER recommend them to anyone. Interesting business model: they are punctual as h*** but surely they never get a repeat customer.