We contracted with David Sabet of New Era to caulk/paint our new patio door, both sides, and to replace/paint some siding. The quality of their workmanship is unacceptable. The exterior paint job was extremely messy, with the paint slopped onto the metal window trim and not cleaned up. David's resolution was to paint OVER the metal trim, which looks even worse. His response to our complaint about the paint streaks, poor coverage and clumps on our brand new door was to fix it ourselves! AFTER he finished painting, he claimed that the unsightly results were due to the oil-based paint that we had provided him and that we had exhausted our budget, therefore he would not be helping us fix his mess. New Era's contract provides a one-year workmanship guarantee and states: "If you ever find any problems related to the work done for you during the guarantee period listed above, we will gladly fix the problems free of charge!" Yet when we asked him to help us, he flatly refused. He claimed we were supposed to have provided him with latex paint, not oil-based, but this was NOT stipulated in his contract nor mentioned when we gave him the paint. We provided the same trim/door paint that had recently been used during other home improvements with excellent results (by another painter). In addition, we asked him prior to the scheduled work to bring wood putty to fill in the nail indentions on the door trim. He didn't do this and later said the putty would have required a day to dry so that step didn't fit into the schedule. We have many photos of the issues described here, plus written documentation of all communication on both sides. David's email response to our complaint contained a list of excuses about his poor paint job -- the heat of the sun, the type of paint, the need for an additional trip to get a different brush and paint thinner, etc. Yet he had been to our home, evaluated the door and its location, never requested a particular type of paint -- and perhaps most important, NEVER communicated any of these concerns before or even as he was working. Our full contract with New Era included one other job -- installation of kitchen cabinetry hardware, which was completed first. When our door delivery was delayed slightly by the manufacturer, we contacted David to see if it would be more convenient for him to do all the work at the same time rather than make separate trips, but he chose instead to schedule the jobs separately. We have the email where he made this choice himself, yet after the botched paint job he claimed that the "extra" trip was a factor in our budget being exhausted. Because New Era came to us as a referral and David installed the hardware to our satisfaction, we went ahead and paid him in full prior to the painting work. We are first-time homeowners and have certainly learned a lesson there, but it is a shame that he would take advantage of that. We now have a brand new door that is an embarrassment. New Era has ruined our investment. When David refused to correct his mistakes, we asked if he would at least sand the paint off the door for us. He refused. We then requested a partial refund so we could get someone else to help us fix it, but he continued to ignore us. We have been articulate, reasonable and professional in our communication, while David has been rude and sarcastic. Based on his response to a previous BBB complaint, we realize he may have blocked our email and might "diagnose" us as "mentally ill" (as he did with someone who previously complained about his work), but it would be very difficult for him to factually refute our photographic and written documentation (including the words that he himself wrote and emailed). We emailed him three times after he ended his work on the project and left him one telephone message, but he certainly cannot claim we have harassed him as he did with the previous BBB complainant. It will be interesting to see how he can twist these documented facts in his favor. NOTE: The above represents our original Better Business Bureau complaint regarding New Era. For a more complete picture of the company's (delayed) response, as well as our rebuttal to it and the BBB's closing comment ("The business failed to resolve the complaint issues"), you can copy and paste the link below: http://www.bbb.org/dallas/business-reviews/remodeling-services/new-era-remodeling-and-repairs-in-plano-tx-90309632/complaints#breakdown SUMMARY: If you ask New Era Remodeling to uphold its written workmanship warranty and simply fix what they have done poorly (in our case, literally ruining the appearance of a brand new door as well as the solar panel casings around exterior windows), you will be ignored. If you persist, you will be told you have OCD and that the guarantee does not apply to you because you are "picky." Despite extensive written and photographic documentation of his unacceptable work, the owner maintains that we should be pleased and says that anything we don't like is OUR fault, and we should rectify it ourselves. We would be happy to share all documentation with anyone who cares to review it. Let the buyer beware: If you care about the appearance of your home and do not appreciate being "diagnosed" with a mental disorder by a handyman, you might want to keep looking!