We interviewed 5 pool companies. Medallion was the worst presentation AND the worst overall experience. It started out promising. Medallion came to our house and spent over an hour with us discussing what we were looking for in a pool. We talked about the style and components we wanted to have. We wanted a geometric pool, no free-form, with salt water generator and Pebbletec finish. We wanted to integrate the decking with our current covered patio, but did not want a lot of hardscape. We also wanted an arbor for shading. We spent quite a bit of time discussing the specifics of what we were looking for...something clean lined and more contemporary. He seemed to understand what we wanted. He asked questions and spent quite a bit of time taking measurements of our yard. We live on a corner lot so we even went outside and discussed placement of the pool and arbor and a little about how they would do the build. For example, access for equipment and grading. He said there would be more discussion when we came into the office for the design. We received a call from Tayler in the office to set up an appointment for about a week later. We came into the office for our meeting and I would have to say I was immediately disappointed. On the screen our presentation had 3 components: 1. a rectangular-shaped pool (not even the size we indicated), 2. a generic outline of our house (no roof line, windows or anything, 3. a generic water feature (very traditional with two basins) There was no landscape, no decking, almost nothing. When I asked why there wasn't much done, he said - "We can't design it without you being here, we don't know what you want." When I said we spent an hour discussing what we wanted during their visit to the house, the response was, "We don't do that." Basically, they design it when you come into the office. I could not believe it! After coming to our home and spending an hour with us discussing what we wanted, I expected something more than what I could drop into a CAD program in 15 minutes. Pool - drop in, water feature - drop in. The only thing that may have taken a little time would be the house. But since there were no windows, the covered patio leading out to the house was not drawn correctly nor was there any roof line or anything to identify it as actually our home…that probably was a drop in also. Every other pool builder we interviewed actually spent time creating a design for our pool and backyard that addressed exactly what we discussed. They were ALL fully rendered with pool design, decking, the house, furniture and landscaping and two had 3D movement throughout. Basically, they were showing what they envisioned for our pool based on discussions we had (the same discussion we had with Medallion Pools). While we were there, we mentioned 3 of the basins would look better than just two. We asked him to add the decking to the pool. I asked what about landscape and he added a few bushes. We were there about 50" for him to do that. He did not seem to be well versed in the computer program he was using. We briefly looked at possible decking stone and he said he would work on it and email it to us later. When we were emailed the project later - it looked exactly like it looked when we left. He did not work on it any further to improve the look. There was no furniture, no landscaping, nothing. I don’t even think the water feature, as built, would even work properly since the water would probably splash and run down the sides. There was another employee designing a pool when we were at the office for another client and I mentioned to my husband that it was more like my expectation of what we would see for our project. Tayler (office assistant?) was pleasant and professional each time I called. I also thought Russell was fine when he came for the initial visit to my home. My main complaint is the minimal effort put into the design of our project.