When we needed a new HVAC system a decade ago, we had no doubts we wouldn’t deal with the company that had installed our last. We did our due diligence performing extensive research and were quite impressed with numerous reviews of Canard’s Benbrook Service. Randy discussed our options and we determined their more robust American Standard system was what we needed and worth the investment. Our decision rewarded us with a hassle-free install and reliable performance. We enjoyed Canard’s exceptional customer service and maintenance calls throughout the decade. Early May this year, we realized our system was no longer cooling properly and found a dripping wet filter. It was a joy to talk with Becky, who clearly understood the immediate need due to the heat. Working us into their schedule, we were advised we needed two quite expensive components. Fortunately, Randy checked and found we had two weeks left on our warranty. Randy advised how to continue to use the system for some relief from heat until parts arrived. Canard’s assured we had minimal downtime and quickly repaired our system. Within weeks of mostly higher-than-usual temperatures, we realized our system was again no longer cooling and our filter was wet. Canard’s again worked us into their schedule within a day. David found another part, this time in our house unit, requiring replacement. It was explained the part did not present as defective during the May repair. Realizing our warranty had expired weeks before, we braced for the expense! What happened next confirmed Canard’s exceptional integrity in a huge way! David advised Canard’s owner about our situation. Kenny approved covering this repair as if it had been performed during the May service under the warranty. Canard’s saved us several thousand dollars! Needless to say, we will always be Canard’s Benbrook Service customers and they are the only HVAC company we’ll ever recommend!