Dallas HVAC Repair

1st point.....I HAVE NEVER FELT STRONGLY ENOUGH ABOUT A CUSTOMER SERVICE EXPERIENCE TO TAKE THE TIME TO WRITE A REVIEW. I’M NOT AN EASY TO PLEASE CUSTOMER.... I purchased an entire retrofit unit 5 ton heat pump in 2018 from Reliant AC. My sales rep Chrissie was amazing from day 1. She has been referred by me to friends and family members since my purchase. Recently I’ve had issues that were not due to installation or Reliant on any level. Two men named Kris and Matt restored my faith in “customer service” in 2021. They spent their day troubleshooting an issue that, at times, seemed like chasing a ghost. Their attitudes, knowledge and demeanor will make my future referrals and HVAC work a “no brainer”. Reliant AC is a company of integrity and ethics. These character traits can’t be faked and are hard to find in our current business environment.

Thank you very much ACE Comfort for giving me the best customer service. Your technicians were very professional to deal with, fast workers and polite at the same time. I am glad that they have cleaned up the place before they left. Impeccable manners. I love it. I will surely contact you again in the future.

Prompt respectful service provided - on a Saturday night! Very knowledgeable service professional explained every step in the repair process. Work completed properly and expertly. Terrific work.

When we needed a new HVAC system a decade ago, we had no doubts we wouldn’t deal with the company that had installed our last. We did our due diligence performing extensive research and were quite impressed with numerous reviews of Canard’s Benbrook Service. Randy discussed our options and we determined their more robust American Standard system was what we needed and worth the investment. Our decision rewarded us with a hassle-free install and reliable performance. We enjoyed Canard’s exceptional customer service and maintenance calls throughout the decade. Early May this year, we realized our system was no longer cooling properly and found a dripping wet filter. It was a joy to talk with Becky, who clearly understood the immediate need due to the heat. Working us into their schedule, we were advised we needed two quite expensive components. Fortunately, Randy checked and found we had two weeks left on our warranty. Randy advised how to continue to use the system for some relief from heat until parts arrived. Canard’s assured we had minimal downtime and quickly repaired our system. Within weeks of mostly higher-than-usual temperatures, we realized our system was again no longer cooling and our filter was wet. Canard’s again worked us into their schedule within a day. David found another part, this time in our house unit, requiring replacement. It was explained the part did not present as defective during the May repair. Realizing our warranty had expired weeks before, we braced for the expense! What happened next confirmed Canard’s exceptional integrity in a huge way! David advised Canard’s owner about our situation. Kenny approved covering this repair as if it had been performed during the May service under the warranty. Canard’s saved us several thousand dollars! Needless to say, we will always be Canard’s Benbrook Service customers and they are the only HVAC company we’ll ever recommend!

Very thorough work, professional communication, and reliable/timely. I trust no other company for my personal nor business needs.

They came quickly and worked efficiently. We were up and running in no time and the price was reasonable.

This was one of the best experience in any repair so far. Please read along... A brief background of my house. I have two story house and we most of the time live in 1st floor and hardly utilize the top floor. Our top story HVAC broke down 2 years back and we wanted to get it fixed. I called 3 (so called great) HVAC companies in town and every time they come to see my HVAC they just diagnose that it is 18 year old HVAC system and just needs to be replaced as it cannot be repaired and give me from $6000 to $8000 quote to get it replaced. Yes I understand that is old unit and I will need to replace it at some point in time however I was not in position to replace it. Recently I thought of getting it replaced and called this company and asked them if they can fix it it will be great and if they cannot can they replace my unit and give me a quote to replace. The technician William Hulme came to my home and he did some diagnostics and said this system has still 2-3 years left and fixed the system in just 45 mins. I was so relieved that I don't have to replace the unit right away. I am thankful for the company and the technician to do the right thing . All other company came and charged me around $100 just for service call and didn't fix the problem. Keep up the good work guys. Definitely will be customer for life.

I called on a Monday morning at 9am to have my AC repaired per our inspector report as we are selling our house. She had me send over the inspector report and said she would call back as soon as it was reviewed to schedule an appointment. I sent over the inspector report immediately. 12pm rolled around and I still hadn't heard anything so I called back and asked if they received it and she said she had but was waiting for it to be reviewed still and would call me back as soon as possible. Now it's Thursday and I still never received a call back. Obviously we went with another company and you should too. Terrible customer service.

I've used Dana Tovi and his company DT Air Conditioning & Heating several times in the past at both my personal home and most recently at my rental property for a HVAC repair issue. And each time I have been very pleased with their quick response, professional expertise, and very reasonable service. I would absolutely recommend them to others needing HVAC work!

We had a great experience! The technician, Charlie, was punctual, friendly, professional, detail-oriented and efficient. One of our HVAC systems stopped working, and we were concerned we were going to have to replace it. Thankfully, the repair ended up being very simple! And Charlie quickly located it, too. I would use this company again!