Nothing breaks at a convenient time?. Home?s main toilet start to overflow (unusually) at night; we wanted evening service if possible. It?s an old house! And of course this happened during the end-of-year holiday week. Our current plumber - who is great - had all available staff busy on an overnight service call. So I checked around Angie?s List for a good alternative. (Then I crosschecked with the BBB, and the status of the owner?s state plumbing license. Even in a hurry, need to be thorough!) I phoned "Enco Plumbing" after 9 PM on a Tuesday (again, this is during the holiday season). Dispatcher told me they had staff available for our area and they?d get back to me. Chris called back a bit later and said the plumbers were all still busy, but that if none could get to us within an hour he would come himself. Sure enough, on time, about 11 PM, Chris himself showed up at the door. He was very courteous. And without being asked he took off his boots before entering. He quickly checked the bathroom?s sink and tub drainage and discussed possible causes for a backup. Once he determined the problem he quickly fixed it. Whole thing took less than 15 minutes. He answered some questions and made suggestions. Brief and to the point. No pressure! Just very helpful. Like that wasn't enough, due to the wait (and without negotiating) his manager had already agreed to a MORE than fair price for the whole service call. The cost of service was much lower than what I ESTIMATED AND SHOWED ABOVE as the typical rate, which includes a flat after-hours "emergency call" fee. I do not want to show the REAL amount above as I felt the charge reduction was overly generous of them (even considering it turned out the job consumed little time), but I do want to give an idea of the scope of services for this review. Presumably, if you schedule them late at night for a toilet overflow or small repair, it will cost a reasonable amount. AND the plumber would not accept even a small cash gratuity. It?s worth adding that I was exhausted that night; just got back in town, worked all day and was still unpacking. We had had company at the house and I was concerned something unusual might have damaged the plumbing. Honestly, I was steeling myself to be OVER-billed for an emergency call like this, and maybe pushed for unnecessary additional work on the spot. You never know WHAT to expect with a new provider, especially outside normal business hours. I almost didn't know what to do with myself - or my wallet - when it all went so smoothly! Happily, I?ll HIGHLY recommend "Enco Plumbing" to anyone! We plan to use them again. Need a good residential plumber in greater DFW, during the day or at any hour? Call "Enco"!