Mel and Marco did a great job! on the day of the appt, Mel called me and told me that an appt canx and they could come an hour early if I wanted. I told her that I was still getting things ready but 30 min early would be okay. they are a fabulous couple who showed up on time, worked hard, and now I can walk on my carpet without cringing. it looks wonderful!! they cleaned some tough pet stains, and I could not be mored pleased with the results. I will definitely call them the next time I need my carpet cleaned, and I will tell anyone I know who needs their carpet cleaned to call Mel and Marco for the absolute best carpet cleaning.