First contacted them by email asking for an estimate. After no response for about a week, I called and left a message. After about another week, I called again and was able to talk to Doug, who said he'd contact Dek, his project manager, to set an appointment. When I didn't hear from him, I called again and was finally able to set an appointment. Doug was always congenial and apologetic for the delays. Dek came and did a site survey, saying he would email me an estimate. He, too, was very congenial and gave me much more information about the job than other providers had. However, I did not receive an estimate and called Doug, who gave an off-the-cuff estimate. I also talked to Dek and, after asking what Doug estimated, he agreed that was about right. I agreed because I liked both of them and the way Dek handled the site visit. We agreed on a date. Dek had materials shipped to the site beforehand and manually moved them because of limited access. He and his crew arrived as scheduled. He did not have a written estimate or contract and was not aware that Doug had agreed to install flashing where the carport met the house. Because of this, Dek did not have the flashing materials on hand. Dek was very consciencious about discussing what I wanted done and how it could be done properly. He was very willing to make adjustments as needed and it was very obvious that he knew what he was doing. He took great pains to make sure all measurements were correct and the structure square. He and his crew worked fast and hard and finished, except for the flashing, early that evening. He told me it would be about 10 days before he could install the flashing because of a big job they were starting the next week. He offered to let me withold some of the payment until the job was completed. I trusted him, told him so, and paid him the full price.. After 5 weeks, I emailed Dek about the flashing and he was very apologetic about forgetting but agreed to come later in the week. However, it rained and that delayed another job, which delayed mine. After about 2 weeks, I called Dek and he said he would order the flashing right away and he emailed me a few days later saying he had it. When I hadn't heard from him in another week, I called him and left a message. When I hadn't heard from him by the next day, I called and left another message suggesting an alternative way to end the job. Dek returned that call the next day and set an appointment to install the flashing. One of his crew arrived as scheduled and finished, doing a good job. Overall, it took about 6 weeks for them to finish the job, which was over 3 months from when I first emailed asking for an estimate. Doug and Dek are good ole boys who do a good job at a fair price but are also good reminders to get everything in writing and don't pay for the whole job until it's done.