Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above
Professional during purchase and matched (with upgrades) price at a lower cost overall. Date of product delivery was accurate and delivered in great time of given time frame. Install date was delayed by one day due to rain and we were called and advised and they apologized for delayed.
When they came out he told me they wanted a fee ($75?) to do up a landscaping design for the front of the house. He went further than just the front of the house, talking about removing several trees, siding, painting house, etc.
Sauna Installation in Cleveland are rated 3.5 out of 5 based on 13 reviews of the 3 featured Cleveland pros
The Angi rating for Sauna Installation in Cleveland is a rating based on verified reviews from our community of homeowners who have used these pros to meet their Sauna Installation needs. Angi’s review system takes into account ratings on price, quality, timeliness, responsiveness and feedback for Angi Certified Pros.