I emailed, then phoned House Doctors. It took a while for them to get back to us, but then two workers came out in mid-August and surveyed the job and took some notes. We didn't set any specific times for them to work; they pretty much just showed up when they could. Eventually, I heard back from the company with a price, which we thought was pretty good. We never got a written receipt, but accepted the estimate on the phone, and we were eventually charged that amount. The two workers came out in the afternoon about mid-September and finished it within 2 days. After the first day of work, the steps were very very springy, perhaps because they did not put a third central support in and they did not use thicker wood for the treads (they used one-inch board instead of two-inch board. They said it was because the wood was wet and would dry up and be less springy; in the meantime, they would also put extra board under the treads. That was an improvement, and the paint job was nice, and matched the rest of the house. My reservations are that the treads are still a bit springy, although not as bad as before. One thing my husband and I thought was odd was that they kept running out of boards and paint--they didn't bring enough both days. So we liked the price, the guys were friendly and the work, once started, was completed quickly and neatly. But I'm still not totally convinced that the quality of the stairs are that good, and I hope they last as long as the other ones did.