Olmsted Heating and Cooling was part of a large group that installed our very poorly designed and shabbily installed geothermal system. I bear full responsibility, sadly, for having hired this shady operation. We have had multiple problems with the system and I have resorted to hiring a reputable company to fix the disastrous project we were left with. Ed Gross, President of Olmsted and Heating, made the mistake of pulling permits for some of the work but not being willing to close them out. Instead he informed the Shaker Building Department that NorthCoast Geothermal Inc. has left him with open permits on four separate occasions. After almost two years of asking Olmsted Heating and Cooling and NorthCoast Geothermal to please enclose the gas lines in my garage (a situation I was cited for), I reported Olmsted Heating and Cooling to the Ohio Attorney General's Office. Instead of buckling down and just getting the work done, Mr. Gross wrote the AG's office that "the problems with the project and the liability are the result of other unregistered and unpermitted contractors, not Olmsted Heating and Cooling." Yet he allowed his company to take the permits out in his company's name. And I am left having to pay a second time to get the work finished.