Cleveland HVAC Repair

GOOD SERVICE. AFTER I MENTIONED THAT I WAS CONSIDERING HAVING MY THERMOSTAT CHANGED, HE TOLD ME HOW SIMPLE IT WAS TO DO IT MYSELF, AND HOW MUCH CHEAPER. APPRECIATED HIS HONESTY.

Unit was checked and fixed within 10 minutes. Very professional and knowledgeable. Rated a B on price because the fix was so simple, quick, and didn't require any additional hardware or refills to be added to the unit, I think it should have been included in the diagnostic fee.

My air conditioning had quit working sometime during the night. Mark came out the same day I called, he phoned when he was almost here, and serviced my A/C unit. He gave me options on what could be done to try and keep costs low, and what probably should be done if I wanted to make sure I wouldn't need future repairs. He even noticed a small issue, and fixed it without adding more to the bill. He was very personable and professional. I will certainly be using this place for my needs in the future.

Pride refused to honor a warranty on our furnace. We had used the parts warranty on several occasions for small repairs over the past two years. The Warranty was supposed to last through 2020. We called Pride when we went to sell the home and they confirmed that the warranty was transferable just as it was transferred to us from the last owner who bought a 10 year plan in 2010. The real estate deal moved forward on the premise that the new buyer would get the warranty through 2020. We called numerous times to get the paperwork for the transfer. After ignoring our request for a week, they finally admitted that they made a mistake and the warranty is not transferable. I explained that we wrote the warranty into the real estate deal based on the information they provided. I asked that they honor the warranty and they refused. They admitted they made a mistake and I have no problem when people make mistakes. I do have a problem when people refuse to be accountable for their mistakes. I wanted to work with them to come up with a solution but they were extremely uncooperative. Then they became outright ignorant. The owner refused to speak with us about he issue and all I can chalk that up to is cowardice. After a week of trying, we finally spoke with the owner and he asked us if he though we would prefer he" fire or shot" the woman who made he mistake. He said if he warranted the HVAC to he could stand to lose thousands. We'll guess what, we had to pay $2,500 for a five year HVAC warranty for our buyer. So to recap: Pride made the mistake, admitted to it, refused to correct it, dodge our calls, and I paid the hefty price to correct the problem. The bottom line is this company is run by a group of people that are inept, rude, and crass. The irony in the company name is fitting because from my perspective these people couldn't tell you the meaning of pride.

We had a great experience! Our technician stayed as long as we need him to in order to explain the A/C system and what he proposed was the culprit for it not working. He was prompt, professional, courteous and very accommodating. He tolerated all my questions (new home owner who never had A/C before!). He made several recommendations and allowed us to choose what would best fit our budget.

Aside from not following up on the online service request that I had filled out online, once I called them they were prompt, and the technician was knowledgeable, punctual, very professional, and very informative. He pointed out what I needed to do to optimize the system we have and fixed the underlying problem.

Serviceman called 30 minutes before he came. He went right to the unit, I told him what it did. He opened it up after disconnecting the power. He notice the capacitor looked to be in distress. He removed the bad part, got a replacement out of his truck and installed the new one. Turned the power back on and tested the unit-it ran. Wrote up my bill and I gave him a coupon for the service call so I paid for the part and his time. He was gone in less than an hour.

After calling and reaching a voicemail, I received a prompt call back. Despite it being one of the hottest and busiest days for them they still were able to come out on very short notice and fix the problem. The rep also went out of his way to show us what to do in the future. I would definitely call them again!

It all went smoothly and has been operating very well to date! We had an electric tank removed and replaced with another electric tank. This is a company that we had previously used regarding HVAC repairs also. Sal's has been around for at least 30+ years that we know of! The repairmen were courteous, neat, and respectful of my property and my needs!

I am SO happy I decided to call the number of the company that had placed a sticker on the AC unit at the house we purchased last year. Hudson Heating Co has exceeded our expectations of stellar service. They are prompt, courteous, and polite. Amy went above the call of duty in finding out that our unit's warranty was at expiration and quickly called the manufacturer to make sure they would honor it, and subsequently saved us $850. We are so happy and will continue to call Hudson Heating Co for all future heating and cooling needs.