The person they sent out was nice and did a good job. If I had just rated him, the scores would have been much higher. Unfortunately, the communication with that person from the company left a lot to be desired. The day they came out was actually the rescheduled date. During my original conversation, I mentioned that this would be ceiling work, so I was told that they would send out 2 people to the job (1-1/2 hours instead of 3). I thought that was a good idea. Based on their deal, which was they don't provide the supplies, I called their number in the morning (around 10AM) the day before the appointment to coordinate all of the supplies. I left a message on both of the numbers they listed. After not receiving a call back all day, I called again at about 10PM and left a message that i was cancelling the appointment, since nothing was ready for them to work with . Strangely, I got a call back within 10 minutes. After talking on the phone, they informed me that yes, they don't provide the supplies and there's an assumption that you will buy all of the supplies from them. They wanted to get to my house, survey the job, then go back to their shop to get the supplies. That sounds good, but I own a house by myself, I have a day job and I can't take the whole day off just for this appointment. I also have some experience fixing up different areas of the house, so I had a good idea of what was needed for the job. I also reminded them that this would be all ceiling work. The same answer of sending out 2 people was given. I rescheduled the appointment for about 1-1/2 weeks later. On the day of the appointment, the person arrived as scheduled. I talked with him for a bit about the job and showed him the area to be done. He asked some very good questions and we agreed on what could be done given the timeframe of the work. Only 1 person was sent and he was unaware that this was all ceiling work. The job required 5/8" drywall to be hung on the ceiling, so I ended up having to be his 2nd guy for the 3 hour appointment and helped him lift the drywall into place and I held it for him while he installed it.