We were purchasing a new home and one of the selling points was the Everdry Cincy waterproofed basement with lifetime warranty. The basement was leaking during our inspection and the seller had Everdry come back and do warranty work to repair the leaks. A few months after closing we had heavy rain and water began surging up through the floor drain in the basement. We contacted Sanitation District 1 and an emergency technician responded. They informed us the sewer drains were wide open but it appeared the Everdry system was tied into our sewer line which was a code violation. The basement flooded wall to wall of the foundation reaching 18 inches high. The flood ruined all of our appliances, all of the boxes that contained our kids memories, my deceased father's military shadowboxes, and thousands of dollars of contents. After calling Everdry they sent out a supervisor that denied using the sewer drain, but could not show us where the water was being discharged to outside the house. They agreed to come out and install a new sump pump in our garage but refused to cover any of the damages. We contacted Jolly Plumbing who were awesome. They sent out a technician that brought a pipe camera system. They ran a camera through the Everdry lines and found where they were tapping into the sewer drains. I sent the video to Everdry and they are still denying any responsibility. I have hired an attorney and we are following their policy for arbitration, but they are slow to respond, delay service calls for two months, and still have not corrected the floor drain issue. Every time it rains the water collects in our floor drain and depending on the intensity, floods the basement. With every bit of evidence showing they cut corners, violated code, multiple videos and documentation from other companies, they still refuse to own their mistake. It's obvious not a company with a strong ethical foundation. We have lost items that are not replaceable. Children memories and family keepsakes can not be assigned a dollar value. All of our appliances, mold and drywall damage, can be assigned a dollar value. When you make a mistake, you own it. As a business owner myself, it's why we have insurance. Make a wrong right and customers will understand. Lie when faced with video evidence and documentation, you lose all credibility as a professional company. I highly recommend you use one of the many other waterproofing companies.