DO NOT USE THIS COMPANY. The owner Glen, sent his son out to do our termite treatment in April 2018. While out at our house, his son drilled holes through our concrete front step and through our basement ceiling drywall. This then has allowed water to leak into our basement. Glen sent someone to our house 4 times to "patch" the hole. We were assured each time it wouldn't leak again. Well, guess what, it has. After this company marred our home and allowed water to enter, Glen couldn't get a concrete person to come out and do a proper repair. His suggestion was that he file a claim through his insurance company, which he did. The insurance company is offering to pay for the drywall repair, but nothing with the source of the leak from the hole put in our steps. These holes are still leaking today. I called Glen today and he proceeded to lie and now tell me that the steps had issues prior to his son DRILLING HOLE THROUGH THEM. I couldn't believe what I was hearing. He told me that he will not help me get my steps properly repaired and that an engineer would say there were prior issues. I assure you that this house did not have issues with leaking prior to this treatment. We bought it in May 2017 and had a thorough inspection completed. Now I sit here in tears, as I have been patient and worked with Sure Thing on this since April. Now for some reason they have decided to lie and deny the damage they caused. Unfortunately, now I will have to look into a lawyer. I'm not sure what else to do. The photos attached were of the most recent rain fall and leak, taken on 12/8/2018.