We have been a customer of Tim's Pools & Spas as long as we have been pool owners, but only for pool & spa supplies. Since our pool was installed by another company, we always relied on that company for repairs. However in the summer of 2013 & after discovering the pool was constantly leaking water, we needed quotes for a new liner. The reputable pool company that installed our pool in 1995, informed us that we would be responsible for draining the pool & tearing out the 24' x 44' pool liner ourselves before they would hang a new liner. We were horrified & shocked that we would even consider doing this ourselves. In September of 2013 we had Tim's Pool's Service Manager, Jeff come out to discuss options & explain their company's process. They were as surprised as we were that any company would suggest we do all that prep work by ourselves. The price quoted to us was extremely fair & they would handle all the prep work, check for any structural damage to the pool walls, replace the main drain plate & gaskets. The price quoted to us also included new skimmer face plates, all gaskets as well as new return wall plates. Since the pool light had been burned out for several years, this was also replaced. In April of 2014, Jeff called to let us know that they were ready to start prepping the pool. I was surprised at how efficiently Jeff & Steve worked & I was never inconvenienced as a drain hose leading from the pool to the side of the driveway drained directly to the sewer. I was amazed at how quietly & methodically they worked each day. The whole process from draining the pool, removing the old, brittle liner & hanging a new liner took a total of three days. For years, I dreaded the day we would have to replace the liner but thanks to Jeff & Steve, I now have a pool dealership I can rely on for all my pool needs.