**Update 2** Just noticed the Provider Response and wanted to comment. The grout I purchased was exactly the grout I was asked to buy by Dan the installer. He told me exactly where to go and the brand to buy. I do not appreciate it being used as an excuse for poor work when it is what I was told to buy. Their response also makes it appear I am being overly picky about quality. However, when they came back out to fix the poorly done spots, they told my wife that they were sorry and agreed it looked like the work was done by someone that had never done a backsplash before (their words). I downgraded their professionalism to C. **Update 1** I had to have them come back out and fix some spots around the electrical outlets, and, when they heard I was not completely satisfied with the work, offered to repair some of the spots that did not look good. I've upgraded the rating to a B for quality and A for professionalism. **Original Post** Overall the installer (Dan) was nice and pretty responsive. He came out the weekend after I called for the quote which was nice. He installed the backsplash in a day. However, there wasn't a lot of attention to detail. Several of the tiles that had to be cut were not cut strait (looked almost like chips). There was grout all over the granite countertops afterwards. The grout in the corners of the backsplash by the walls was pretty sloppy. Several of the rows were not straight. The backsplash looks nice from a distance, but if you spend any time looking at details you can see it looks hastily done. The price was good though; so if you're looking for a cheaper alternative then this might be a good option. If you're looking for someone to do your backsplash in a $30K kitchen, then I would go elsewhere.