1.) A water softener was installed in my home by Culligan in 2010 as a rental. In 6 years no one ever came to my house or contacted me again. When a new softener was installed in November 2016, the new company asked when the last time the Culligan filter had been changed. I was surprised to hear that there was a filter that should have been changed at least annually although I had never been contacted by Culligan again and they had not serviced the unit since 2010. 2.) When the unit was rented in 2010, I had explicitly expressed a desire to purchase the unit through Culligan as I had done previously. I was told that Culligan did not offer that option. The unit had to be rented or paid in full. After 6 years of renting the unit and $74 monthly, I called Culligan and expressed an interest in purchasing a unit as it was not economical for me to continue renting. The office staff indicated that they have always had a purchase option available and they don’t know why I had been told otherwise. The office staff indicated that would have a sales rep contact me to provide a cost for a new unit and a buy-out cost of the unit I had since I had already paid on the unit several years. 3.) After several days, a sales rep still had not contacted me. I called the office again and indicated that I will need to go with a company other than Culligan if I could not get a call back. 4.) When I did receive a call from the sales rep, Todd Newton he indicated the cost of a new unit would be between $1700 and $3500. I told him that was a wide range and I wanted to know a cost based on the unit I currently had. He said he didn’t know what kind of unit I had. I asked him about the buy-out option and he said “The buy-out cost is $400”. I asked him how he could give me a buyout if he didn’t even know the unit I currently had. He said that after customers rent a unit for 2-3 years, Culligan just sells the unit at the buy-out cost of $400. I asked him if he could reduce the buy-out from $400 to $200 since I had been renting the unit for 6 years. He said No. Since I felt like he was a bit rude, condescending and uninterested in working with me, I requested the district manager call me. 5.) The Culligan district manager, Scott called me promptly. He indicated that it is not Culligan’s policy to allow customers to buy-out their units and the request was unusual. I believe I mentioned, that I didn’t even know this was an option but his office staff are the ones who told me about it. He asked me if he could see what he could see what he could work out and call me back. Unfortunately, I didn’t hear back from him. 6.) Based on my experience, when the district manager can’t even return a phone call, I cannot do business with Culligan nor can I recommend Culligan. The fact that a filter has not been changed for 6 years is really inconceivable.