I purchased a retractable awning from Queen City Awning in April 2011. In May of 2012 it stopped working. When I called QC Awning, I was told that the warranty expired end-April and that a Service Call would be $90 + any parts except the motor which was still under warranty. I set up the appointment. The night prior to the service call, a message was left on my answering machine that said, Please call us with your credit card number. You must prepay $105 for the FIRST 15 MINUTES OF THE SERVICE CALL. i called back and left a message that this was not a reasonable request -- I don't give out my credit card number over the phone nor do I pay for services before performed. The service crew (3) showed up an hour and 15 minutes late. They replaced the motor because, and quot;they had no idea what the problem was.and quot; This cost $282. The awning does now retract but not smoothly. At the end one of the arms flops back to settle in. I showed the repair guy this and he said, and quot;well it works. There are conflicting forces at play here...and quot; Net, he left it as is. I feel the cost of the repair was unreasonably high. I believe they charged me $90 for first 15 minutes and then $64 for each of the next 3, 15 minute periods. I say, I believeand quot; because they did not leave a copy of the invoice. Just gave it to me for my signature, took my check and left. Yes, the awning now works but the workmanship was poor and I was overcharged, in my opinion. I paid over $3,000 for the awning. It stopped working one month after the warranty expired and they charged me almost $300 to fix it. Had I known the cost of a service call for QC Awning, I would have purchased my awning elsewhere.