The team at EADs was terrific from first call to invoice payment. The customer service team member was pleasant and responsive. She moved me over to the sales team and Chris reached out promptly, provided his cell number and welcomed a call over the weekend or evening-- which was terrific as it didn't require I step away from work to keep the project moving. I left Chris a voice mail and he call back promptly and we scheduled his visit within a few days. While Chris was here he was thorough in listening to what we wanted, explained our options and left us with samples to think things over. As soon as we signed the contract (no downpayment required as we chose an item in stock) we went on the list for install. Chris reached back out as soon as a spot was open to get us on the calendar. James was our installer. He was prompt, happy to answer questions, let me know when he had to step away to grab an extra part, and cleaned up fully when he was finished up. Our invoice arrived within a few days and we were able to call in to make full payment via credit card. I'd wholeheartedly recommend EADs and would turn to them with any future fence or railing needs.