The rating is for the estimate/service charge, not work performed. Previously I have been very happy with Apollo but I have noticed in the past 1-2 years, they have gotten extremely pricey and always seem to push for other services or mention all of the extraneous things that could go wrong (seems very fear-based selling - may not be the tech's fault for having to do this, could be coming from corporate.) The tech told me there was some rust in my electric panel that indicates moisture - duh, I have a 125 year old house with a stone foundation - and then he said, "It could be fine for another 20 years, or it could completely go out tomorrow." Eyeroll. All I needed was an outdoor outlet replaced. It cost me $90 to have a service tech come out (expensive, but I understand their time is valuable). The estimate was for almost $500. When I declined, the tech asked what a better price might be for me - which 1-I'm not going to negotiate and 2-I was absolutely ticked that clearly if I had said yes to the initial amount, they would do it, but they were trying to see what they could get me for. NOPE. I contacted another electrician on Angi and they got it done in under an hour for $70. The worst part for Apollo is, I had used them for many things over the years - plumbing, electrical, handyman services. And they will never, ever get another request from me again.