Cincinnati Central AC System Installation

I called Bockrath HVAC after our Central AC stopped blowing air altogether. I figured it had frozen up due to a low refrigerant issue. I called them midday Friday and they were able to come up noon on Saturday. Chris, the service tech was on time and very professional. He tested the system for pressure and checked for obvious leaks (which were not found). Our system was 1lb low on freon so he filled it. He also took the time to answer some questions and concerns I had about the age and condtion of the HVAC and the coils. AC is back up and working after the recharge. I will definitely call the for future service and intend to sign a yearl service agreement with them in the fall. I also anticipate we may replace the system in a couple of years as it was undersized with inadequate ducting. Bockrath is very professional, reasonably priced and having also installed a new Central AC at my inlaws, I can vouch for the quality of their work. Chris was a pleasure to work with.

I needed a new central AC for my house. I got two estimates, and decided on Apollo because their pricing and financing options were more competitive. With both estimates, I felt that the product, warranty, qualified installers, and response time were comparable. I was pleased with the installation, and general performance of the Apollo service reps. As an example, the day after the installation, I noticed an oily substance leaking from one of the refrigerant lines. They responded within two hours, did a thorough check out, and found that there was some residual refrigerant on the inside of the AC housing that had run down and dripped on the base. Quick response and qualified service rep. What has left a bad impression in dealing with Apollo on this matter, is the way I chose to finance the work using an "18 months interest free" contract. I'm a big fan of interest free loans, and this played a significant role in my decision to choose Apollo. After receiving my account information on the financing, I noticed an "activation fee" over and above my contracted amount with Apollo. I called the finance company on two occasions, and also contacted Apollo to get an answer about the added charge. I got a different answer about the fee each time I called Apollo and the finance company. I told Apollo that they should credit me the additional fee, and then work it out themselves with the financing company. I haven't heard anything from Apollo in a few days now, and assume they are hoping this will go away. I expect issues to arise in contracts such as these, so the degree to which a company stands behind their commitments carries a lot of weight in my reviews. At this point, I can't say I would recommend Apollo because in the end, they have given me verbal explanations, but really aren't stepping up on this one.

We had both our central air conditioners break down within a week of each other just before a heat wave hit the area. Air Authority came out to the house within one day to give us a quote. They were able to install the two new air conditioners within two days. They brought two crews out to install the units and were completed in about 4 hours. They were very professional and the entire experince was great.

Company arrived and got to work immediately. They removed the old units carefully and disposed of them and installed the new ones. Their estimate of completion time was accurate, approximately 1 day. Quality of installation, both inside and outside, was excellent.

Very well. The crew came on time, completed installation and took old equipment with them. From initial estimate to completion, process was smooth.

the project was completed and I am very satisfied with the results. The removed all the old equipment and installed the replacement with a team and accomplished the job in about 4 hours.

have used them for many years to maintain HVAC system in a 65 year old home. They have always been reliable and, although not the lowest bidder, fairly priced.

Everything went fine. The existing heating and air conditioning unit was installed in early 2005. It replace a very inefficient unit that was only 14 to 15 years old and which was failing. Watkins installed the new Trane unit and has serviced it twice a year for the last nine years; one for heating and once for cooling. The are always efficient and professional and punctual.

They responded quickly to my call for service. The tech quickly and accurately diagnosed the problem as a failed controller board in the air handler. That much was done well. The estimate to replace the board was about $1,100, which I felt was unreasonable. The next day their sales rep tried to sell a new furnace for about $4,500. I did a little price checking for myself, bought a new controller board locally for $200 (from the same place Apollo could have gotten it), and installed and tested it in one hour. The tech's workmanship was good, and he was polite and respectful. However I feel they were totally out of line with their pricing to replace the controller board, using that as a way to sell a new furnace. I suspect they were preying on my vulnerability in a difficult situation (it was the hottest week of the season), and they were unethical with their attempt to sell a new furnace when they could have repaired it quickly for a few hundred dollars. I would have been much more satisfied if they had done that.

THEIR SERVICE PEOPLE WERE VERY NICE AND CLEANED UP WELL. THE ESTIMATOR WAS EQUALLY AS NICE. I COULDN'T COMPLAIN ABOUT A THING. I WILL USE THEM IN THE FUTURE.