Cincinnati Central AC System Installation

I needed a new central AC for my house. I got two estimates, and decided on Apollo because their pricing and financing options were more competitive. With both estimates, I felt that the product, warranty, qualified installers, and response time were comparable. I was pleased with the installation, and general performance of the Apollo service reps. As an example, the day after the installation, I noticed an oily substance leaking from one of the refrigerant lines. They responded within two hours, did a thorough check out, and found that there was some residual refrigerant on the inside of the AC housing that had run down and dripped on the base. Quick response and qualified service rep. What has left a bad impression in dealing with Apollo on this matter, is the way I chose to finance the work using an "18 months interest free" contract. I'm a big fan of interest free loans, and this played a significant role in my decision to choose Apollo. After receiving my account information on the financing, I noticed an "activation fee" over and above my contracted amount with Apollo. I called the finance company on two occasions, and also contacted Apollo to get an answer about the added charge. I got a different answer about the fee each time I called Apollo and the finance company. I told Apollo that they should credit me the additional fee, and then work it out themselves with the financing company. I haven't heard anything from Apollo in a few days now, and assume they are hoping this will go away. I expect issues to arise in contracts such as these, so the degree to which a company stands behind their commitments carries a lot of weight in my reviews. At this point, I can't say I would recommend Apollo because in the end, they have given me verbal explanations, but really aren't stepping up on this one.

We had both our central air conditioners break down within a week of each other just before a heat wave hit the area. Air Authority came out to the house within one day to give us a quote. They were able to install the two new air conditioners within two days. They brought two crews out to install the units and were completed in about 4 hours. They were very professional and the entire experince was great.

Company arrived and got to work immediately. They removed the old units carefully and disposed of them and installed the new ones. Their estimate of completion time was accurate, approximately 1 day. Quality of installation, both inside and outside, was excellent.

Very well. The crew came on time, completed installation and took old equipment with them. From initial estimate to completion, process was smooth.

the project was completed and I am very satisfied with the results. The removed all the old equipment and installed the replacement with a team and accomplished the job in about 4 hours.

have used them for many years to maintain HVAC system in a 65 year old home. They have always been reliable and, although not the lowest bidder, fairly priced.

Everything went fine. The existing heating and air conditioning unit was installed in early 2005. It replace a very inefficient unit that was only 14 to 15 years old and which was failing. Watkins installed the new Trane unit and has serviced it twice a year for the last nine years; one for heating and once for cooling. The are always efficient and professional and punctual.

They responded quickly to my call for service. The tech quickly and accurately diagnosed the problem as a failed controller board in the air handler. That much was done well. The estimate to replace the board was about $1,100, which I felt was unreasonable. The next day their sales rep tried to sell a new furnace for about $4,500. I did a little price checking for myself, bought a new controller board locally for $200 (from the same place Apollo could have gotten it), and installed and tested it in one hour. The tech's workmanship was good, and he was polite and respectful. However I feel they were totally out of line with their pricing to replace the controller board, using that as a way to sell a new furnace. I suspect they were preying on my vulnerability in a difficult situation (it was the hottest week of the season), and they were unethical with their attempt to sell a new furnace when they could have repaired it quickly for a few hundred dollars. I would have been much more satisfied if they had done that.

Work was completed on time in a professional manner including final clean up. Contractor was very courteous, knowledgeable and kept us up to date with progress. Overall Excellent workmanship.

THEIR SERVICE PEOPLE WERE VERY NICE AND CLEANED UP WELL. THE ESTIMATOR WAS EQUALLY AS NICE. I COULDN'T COMPLAIN ABOUT A THING. I WILL USE THEM IN THE FUTURE.

We have used A&B for several years for our yearly maintenance on the HVAC system in our house. Their work has always been top-notch, and this job was no exception. The sales person we used came to our house to discuss options with us and then returned a week or so later to deliver our estimates. He gave us a couple of options within our budget, but that would still be adequate for the size house we have. This salesperson also worked with us to submit the paperwork to the state of Kentucky and we were able to get a $400 energy efficient appliance rebate through the state. He also made sure we had the certificates and paperwork needed to claim the $1500 tax credit on our income taxes this year. On installation day, the A&B team arrived promptly, they protected our floors from dirt and grime from the outside and were very polite. This was a large job, and spanned 2 days. The second day, they were going to be later than they originally stated, but called to let me know. Following the installation, one of the technicians gave me a quick course in how to work the thermostat, how to replace the furnace filters and how to adjust the humidifier. Our new HVAC system works wonderfully, and it's certainly been getting a workout this year. The humidifier has gone a long way towards making our house much more comfortable as well. We had an extremely positive experience with A&B and give them our highest recommendation. They will tell you up front that they will not be the cheapest bid, but we found them to be very competitively priced, and feel like we got more than our money's worth.

The technician arrived on time and was courteous and professional. He explained what the problem was in words I could understand. The repairs took less than an hour.

Of the 5 companies that bid on my job, Bartel's was the lowest price. The work was completed in 2 days. The men were on time and very conscientious to keep me informed as to their progress. The area of the newly installed equipment was as clean or cleaner than when they had first begun. My system passed inspection without any problems whatsoever. I am VERY happy with their work and price.

I can not say enough positive about John (owner) and A & K Heating and Cooling! John has helped me out on numerous occasions with my furnace and recently with my central air conditioner. He is very responsive and EXTREMELY HONEST. He made a special trip out to my house in the extreme heat to fix my AC unit. He could have taken advantage of the situation and charged me to come out on that extremely hot day but just fixed the problem quickly for a very fair price. When it comes time to replace my AC unit I won't call anyone else. John and A&K have proven they are honest and reliable and MORE than fair on several occasions! It's not often you find someone so honest!

The air-conditioner was 21 years old, and the furnace was around 14 years old. I was told last spring, by another HVAC company, that the furnace had a crack in the secondary heat exchanger, and it would be an expensive repair. Given the ages of our furnace and AC, it was suggested that we might be better off buying new equipment. I received 3 bids in all; 2 from large area companies, and 1 from Bockrath Heating & Cooling. Bockrath's bid was competitive with one of the companies, and almost $1000.00 less than the other large company. In addition, I liked dealing with Denny Bockrath. He's the owner of his company, and not just a salesman. He was personable and knowledgeable, and I felt confident that he would do a good job. His installers were professional and pleasant. They treated us and our house with respect, and cleaned-up after themselves thoroughly. It took 2.5 days in all for them to finish, and Denny himself made several trips to see how things were proceeding. Denny also called several times to inquire about how things were going. I found him to be very accommodating. All seemed to take pride in their work, and were concerned that the job was done correctly. I am very happy that I chose Bockrath Heating & Cooling.