I called Tarvin to have them install a new faucet and handles to my daughter's tub because we were going to have it refinished for her while they were on vacation. I had previously purchased the hardware so all they needed to do was remove the old and install the new. When the plumber arrived, he said that the drain pipe also needed to be replaced. Per his suggestion, I agreed to have that done as well. He said he needed to turn the water off at the main valve. He also said that it would be better to leave all the hardware off until the tub refinishing was complete. At that time, he would come back to put the pipe in and install the new faucet & handles. Again, I agreed since he was the professional. He proceeded to remove the drain pipe and old hardware. As he was leaving, he said I just needed to contact the office to set up a return visit to put everything back together. The tub refinisher was scheduled for the next day. So I went over to my daughter's house early that day to wait for him. When I walked into the house, I saw that the ceiling tiles under the bathroom where the tub is had fallen and that there was water everywhere--in the first floor hallway, the living room, kitchen, & basement. I called Tarvin and told them they needed to send someone back out ASAP. About 1 hour later, someone from Tarvin arrived. He assessed the situation and said that the main water valve was old and apparently was not turned off completely. (He could see the dial still running on the water meter). So the water was dripping all night long. He said the plumber should have capped the pipes on the bathtub before he left. He also said that they should have installed the drain pipe and new faucet because the tub refinisher could put covers on the hardware when he was doing the refinishing. It was a huge mess. We had to have a restoration company come to dry out the house and disinfect--~$3500. Then all the ceiling tiles had to be restored and the hallway and floor painted. The insulation in the basement had to be reinstalled because the water had seeped through the first floor into the basement insulation. After the heaters and blowers were removed, Tarvin came back and installed the drain pipe and faucets AND changed me $625 for the work. Tarvin's insurance company paid for the damage--not the $625. My daughter's family had to live with huge heaters and blowers for 10 days in July. Her electric bill was 2.5 times higher than normal. I know Tarvin gets excellent reviews in Angie's List because that is where I found them. I'm sure this was just one of those unfortunate accidents, but I also thought it was important to make others aware of what happened when we used them for our plumbing work.