Cincinnati Bathtub Installation

Had a small leak leaving water spots on the ceiling but the source was difficult to find. Jerry took his time and finally found the leak and had to piece together some irregular sized materials to make everything fit in a very tight spot under a whirlpool tub. His effort was greatly appreciated.

I called Tarvin to have them install a new faucet and handles to my daughter's tub because we were going to have it refinished for her while they were on vacation. I had previously purchased the hardware so all they needed to do was remove the old and install the new. When the plumber arrived, he said that the drain pipe also needed to be replaced. Per his suggestion, I agreed to have that done as well. He said he needed to turn the water off at the main valve. He also said that it would be better to leave all the hardware off until the tub refinishing was complete. At that time, he would come back to put the pipe in and install the new faucet & handles. Again, I agreed since he was the professional. He proceeded to remove the drain pipe and old hardware. As he was leaving, he said I just needed to contact the office to set up a return visit to put everything back together. The tub refinisher was scheduled for the next day. So I went over to my daughter's house early that day to wait for him. When I walked into the house, I saw that the ceiling tiles under the bathroom where the tub is had fallen and that there was water everywhere--in the first floor hallway, the living room, kitchen, & basement. I called Tarvin and told them they needed to send someone back out ASAP. About 1 hour later, someone from Tarvin arrived. He assessed the situation and said that the main water valve was old and apparently was not turned off completely. (He could see the dial still running on the water meter). So the water was dripping all night long. He said the plumber should have capped the pipes on the bathtub before he left. He also said that they should have installed the drain pipe and new faucet because the tub refinisher could put covers on the hardware when he was doing the refinishing. It was a huge mess. We had to have a restoration company come to dry out the house and disinfect--~$3500. Then all the ceiling tiles had to be restored and the hallway and floor painted. The insulation in the basement had to be reinstalled because the water had seeped through the first floor into the basement insulation. After the heaters and blowers were removed, Tarvin came back and installed the drain pipe and faucets AND changed me $625 for the work. Tarvin's insurance company paid for the damage--not the $625. My daughter's family had to live with huge heaters and blowers for 10 days in July. Her electric bill was 2.5 times higher than normal. I know Tarvin gets excellent reviews in Angie's List because that is where I found them. I'm sure this was just one of those unfortunate accidents, but I also thought it was important to make others aware of what happened when we used them for our plumbing work.

I HAVE USED THEM SEVERAL TIMES AS I OWN THREE APARTMENT COMPLEXES AND I USE THEM EXCLUSIVELY FOR OUR MAJOR PLUMBING JOBS.

The job took 4 hours. After 2 hours, I asked how much longer it would take, and the worker said he was having a few problems (he never gave me any details). After 3 hours I told the worker that I knew that Tarvin Plumbing charges by the hour and that he needed to finish up. He finished the job after 3 hours and 55 minutes. The new diverter he installed leaked worse than the one he replaced. Tarvin sent another person out the following Monday to replace the diverter (that job took 3 minutes). I asked the second person how long it normally takes him to install a faucet like mine. He said 2-3 hours. I felt I was overcharged for both parts and labor. The initial amount he charged me was $503.92 (that was with the Angies discount). I complained to the office and they reduced my charges to $400.00. I supplied the faucet with drain parts, but the worker still charged me $41.00 for additional parts. The diverter was an additional $50. The reputable plumbing supply store where I bought my faucet said the plumber could supply one of those and that it would cost around $10. I felt I was overcharged but accepted the $400 charge because I am not a plumber and was not smart enough to ask what it would cost up front. I assumed installing a faucet on a pedestal sink was a fairly short job. If I had been given the second person that came out, it would have been. On a positive note, the sink faucet seems to be functioning OK (so far).

While finished product was worth the money and installed professionally, the process had its problems. We contracted for the tub liner on March 28th. Liner was installed on August 14th. Process does not normally take this long, but company somehow lost our paperwork, so company had to come to house a second time to measure tub. Company not sure how paperwork was lost, and said it has not happened before. Company was willing to give price discount due to delay in installing tub. While tub liner was just installed, product seems well made and professionally installed. Installers were careful with tracking dirt into house. Lined entryway with plastic tarp to catch dirt and shavings from tub liner.

This is the third time we've used Dadstasks and it will not be the last. They got started on time and despite a missed day they finished in the time frame we expected. Everyone they sent out was pleasant and took great care to let us know what they were doing, any problems or issues they came across, made suggestions on doing something different that always worked out better than we had planned, and kept the house clean. When we came home each day we couldn't even tell they had been there other than the progress on the bathroom. They even suggested and took care of some extra issues that we had not thought about and didn't charge us for them. Highly unusual from our past contractor experiences and a welcome change. They communicated with us daily to see if we had any issues or concerns. Great experience at a good value!

I chose this company because of my initial call. After explaining my needs, the customer service representative gave me information that saved me money. When I acquired the hardware I took advantage of their "big deal" on Angie's List. I called on a Friday and the appointment was made for the following Tuesday. The serviceman called me forty minutes before he was to arrive to tell me he was on his way. The serviceman was personable and communicated with me about what he was doing and why he was doing it. He also gave me tips on how to take care of the faucets and sink. Excellent work and customer service. I would definitely call them for my next plumbing needs. AAA+ plumbing company.

The project went very well. They are a punctual, clean, and provide quality work. They check in daily with any questions or concerns that you might have and are quick to respond. I highly recommend them to provide for any remodeling needs.

We felt good about this from the start: the plumber was friendly yet professional. Our house is 100 yrs old, and a lot of our plumbing, wiring, etc is out of date & difficult to work on. We gained access to pipes by removing part of the ceiling under the bath ourselves(saved $), and Mr. Laux did the plumbing work quickly and efficiently. I thought the price was excellent. Also, Mr Laux noticed the joists were badly damaged from a prior "remodel", a dangerous situation we were able to repair ourselves. He also suggested we insulate our copper pipes while we have access to them--all good advice & much appreciated.

Everything went great. Terry responded to my call promptly, scheduled the appointment and was here on time. When I showed him the plumbing issues, he explained to me what needed to be done in order of urgency. I was shown the prices of each repair but was not pressured to do any of them. The prices were very fair. I had them all done, and he did an excellent job. Upon completion, he went over everything he did and made sure that I was satisfied with it. I couldn't be happier. He worked diligently the entire time and was professional in every way. I have used other plumbers who were very good, but Terry has been the absolute best. I will definitely use him for any future plumbing issues.

The work went extremely well. We are very happy with the quality and look of the bathtub after the reglazing process. It looks like a new tub! Would recommend Doug at Cincinnati Bathtub Reglazing to anyone needing to improve the look and get more life out of their tub.

They were very clean and tidied up after the job. The work was excellent, you can't even tell it's an old bathtub. The technician even came late in the evening to make sure our bathtub got done. I appreciated that he made time for us.

He did an excellent job. I contacted Doug (owner and person who does all the work) for an estimate. He was familiar with my area and style of home and provided a quote over the phone. I called back a couple weeks later and scheduled the work. The job was a little more than he expected because our tile grout was in poor condition. However, the end result was absolutely awesome. The bathtub was in poor condition with some rust and chips in the finish. The tile was a horrible green color with several cracks and uneven grout. When he completed the job i could not believe it was the same old tub and tile. The tile and tub were both finished in a high gloss white and looked brand new. He does and excellent job.

Marlene was very easy to work with from start to finish. She did an excellent job . Our 70 year old bathtub looks brand new. Marlene arrived on time and we couldn't be more pleased with the outcome.

They worked in the condo and checked out the faucet and the bathtub. They were all simple things. I used them for years.