Cincinnati Generator Installation

Very professional, skillful,reasonable priced. Whole house installation requires knowledgeable. Technical installers. Give them an A+.

It was wonderful and the install process went well. The price was decent. They installed it and tested everything to make sure it worked right.

We hired a company based in Columbus, Ohio to install a Generac 20KW back-up generator which runs on natural gas at our home in January 2010 after receiving a coupon in a monthly mailer. We checked the company on the Better Business Bureau web site. While they were not perfect, all complaints had been resolved at the time. When the installer was unresponsive to some maintenance issues after they performed the first year's annual maintenance service, we hired Riverside Electric in February 2011 to perform the annual maintenance going forward. A warranty issue with the starter arose before 2012 maintenance would have been due, and Riverside came out promptly to take care of the issue. In doing so, they advised that they believed the wiring done by the original installer to be faulty and not code compliant. Furthermore, the generator had not been installed on a level surface as is the best practice recommended by the manufacturer. Riverside advised us to obtain an electrical inspection of the original work by IBI and, when the work failed IBI's inspection, we would then be able to require the original installer to correct the defective work at the installer's expense. We did so, but discovered that the original installer had gone out of business. Riverside performed the work necessary to correct the original installer's faulty work. Riverside was not inexpensive, but the work was far more complicated than an original installation would have been. First Riverside had to undo the faulty work, and then rewire everything correctly. Our advice to anyone who has had a back-up generator installed without first obtaining an electrical permit would be to obtain the permit after the fact as soon as possible, and have the work inspected to make sure it is code-compliant. If it is not, then require the original installer correct the work now, before attempting to sell the home in the future when the original installer may be out of business by that time.

I worked with Joshua on the generator size. He was great to work with and very helpful in choosing the right size for the house. I set up the install for the day before Thanksgiving. My wife was home for the install. The install crew was on time and did a great job. my wife worked with the electrician to ensure the appropriate circuits were covered. He offered suggestions to ensure our needs were met. Riverside took care of the permits and came back for the inspection. The inspector found no issues. The generator kicked on once since the install and it worked as advertised. Overall it was a great experience. If Riverside provided residential electrical work, I would not hesitate to call them. Joshua and his crew did a great job and the install went as advertised.

They were prompt, thorough and professional in both the installation and the annual inspection.

Riverside arrived at my home on the scheduled day. All work was performed in a professional matter. The installers took care not to have my electric shut off for a lengthy period of time. The the generator, gas line, electric line, and transfer switch were professionally installed. The installers took their time to demonstrate the operation of the generator.

Job went perfect. Riverside did an outstanding job from Richard in sales through the installation with their entire crew. One service since installation and they were promply on site after the request. Great company to do business with and I've had a very positive experience.

Incredible work, from initial contact and quote negotiation to install and signoff. Joshua has a great set of guys to do the work, and they provided top shelf service in all aspect of the job. I could not be happier with the install, and look forward to many more years of service from Riverside Electric!

great, arrived when stated, preformed installation quickly and cleaned up afterwards. nice company to deal with, 5 stars

Scott McDonald came to the house, evaluated existing electrical service and our needs, discussed an installation site and provided an overview of the Generac options we should consider. Over the next few days we were in contact with Scott via phone and e-mail and made a final selection on the generator size and options we wanted. Contract required 40% down to order generator and get on the install schedule. Once the generator was received by Riverside they scheduled a three day install process. First day a concrete pad ( free with Angie's list coupon ) and the generator were installed. Next day the smart switch install and electrical connections were completed. Third day the propane was connected and the unit started up. After everything was checked out the generator operation was reviewed with us. Overall this has been a great experience and we are very happy with the results!

Brian & Tood arrived on time, completely installed the unit and thoroughly cleaned all work areas. The job was completed in one day.

One of three bids I received, Showed up on time to make the bid. Contacted me by email once the generator arrived (this step took a while but I wasn't in a hurry), then promptly set up an install date. The installation went smoothly and quickly. I hung out at the house while they work. Then they walked me through the operation and maintenance.

It went great! They were efficient and explained everything they were doing with reasons for doing it. Everything was was clean and in order when they left. They gave me good instructions for using the generator.

Brian and Todd did a great job. They began by installing the outside retrofitting of the electrical service and pipes for propane hookups. By the afternoon, they were make the adjustments to inside service, ran new wiring and completed installation of unit. They worked independently and involved us in decisions before they "assumed" otherwise. As a result, we think the unit will work just as we wanted it to. They completed the job in a day and even ran the vacuum cleaners inside the house and swept and cleaned the patio in the back. Very professional and thorough, but also treated us like we were important to them.

Riverside Electric was very responsive and quick in turning around the installation and inspection of the generator. They were professional, went over the system to explain how it works, set it up to test itself weekly, and responded quickly for a service call when the gas was inadvertently turned off after pressure testing for the county inspector.