The sales rep went out of his way to meet me to estimate the job ASAP. The door was on sale which was on top of a 10% Angie's List discount which made for a very affordable transaction. I doubt anyone else in town will install as nice a door for the same price. Installation was performed without my being there (previously arranged). The installer(s) determined that my garage door opener needed to be replaced, so they unplugged it and left the garage door disconnected from it. I was called and notified that my eye sensors did not work and that the opener would not close. I went to the property later that evening, aligned the eyes, reseated their plugs, and was able to operate the opener without issue. I went to connect the door myself, but found the cotter pin to connect the opener arm to the door missing. I called the installer and he realized he had forgotten to leave it. He offered to come by later that evening, but I was unavailable. We agreed that he would call me the following day to arrange a time for either him or someone else to meet me at the site to complete the installation. One and a half days later, I hadn't heard from the installer, so I called the sales person. He was very apologetic and assured me that this is not how AE Door does business. He committed to getting the problem resolved the next day. The next day, I did get a call, but only after the tech had been to the site and left. Apparently a tenant had activated the garage door opener leaving it in the closed position. That caused the arm to block the door. He left the cotter pin in the mail box, and soon after, the sales person called me to let me know. I later went to the site and finished the door installation myself. I would have appreciated not having been left that work to do myself, but I did not complain about having to do it and the sales person did not offer. I noticed that on the inside, one panel is slightly bent, but it does not show on the exterior of the door and I don't expect it'll impact the long term function of the door either. The opener is still working just fine. I was able to adjust the travel and set the reverse sensor with no troubles. The eyes that previously did not work are working fine now. I don't want to believe that I was sold a half truth, but I would say it'd be worth your while to double-check claims about broken this or broken that when they weren't quoted in the original bid.