Cincinnati Garage Door Insulation

We had Terrible Experienceed. If you want punctuality call another office. The man was scheduled to come between 10:00 and 10:30 AM. The previous day I got a phone call from the company verifying the day and arrival time for the job which was fine. Well 2 hours later and no courtesy phone call letting me know when I can expect someone to show up I call the company. I spoke to I believe the installer manager and she said oh we have a big truck we are unloading. I said couldn't someone there have the courtesy to call me and let me know you are running late. She did not say a word. She verified my phone number and said she would call back. I told her I wanted the work done that day. Well she never called back. At 2:15 PM the man showed up which was 4 hours late. I told him about the lack of courtesy in the office for not informing me what was going on there. He was not aware of any of this. The installer agreed that I should have received a phone call. Needless to say I was not very friendly in the beginning to the man but then I talked to him and told him I knew he was not to blame for coming 4 Hours Late. The man did a good job and cleaned up and the door looks very nice also. I will call a different Overhead Door office next time I need service since this company was used to install the garage door and opener in our new home.

It was very good and we were really pleased with them. He was very professional and he did the work quickly, but did a good job. He went through the operation and details of the door with us afterwards.

Prompt, professional, friendly service. Work was completed in a timely, organized manner at a good price. Would highly recommend.

They were timely, friendly and professional. The two installers were personable and generous. I'm writing this a year and a half after it was installed and it is holding up well.

Went great. Both the estimate appointment and the actual installation appointment took place exactly on time, and the work and price was exactly as quoted on the original estimate. The estimator and the installer were very professional, courteous, and informative. The installation itself was done extremely cleanly. Very happy with the new door.

They showed up on time, did everything they said they would, looks great, and I would highly recommend them.

The salesman and the installer were both very punctual and here on time. The installer, who worked on the doors for about 2 1/2 hours, did an excellent job. Everything was cleaned up leaving no mess behind. I just wanted to give them a great recommendation on Angie's List.

I was very happy with A/E's performance pretty much from start to finish. Estimator knew what he was talking about, we appreciated the options offered and having an estimate right then and there particularly the insulated options that got us in the end a quieter door and a tax credit. The only real hiccup was that the scheduling got the date wrong which really in the end was not an ordeal because we got the time we planned on originally and the install went well. Came on time. I felt bad that we were not there to thank them when they left due to work schedule but everything was where we asked to be and we like the door, the opener (especially our kids) and the key-less entry. All three estimates we received were in the same ballpark but we liked the product, particularly in hindsight since the opener is extremely quiet. A good job and we would recommend them highly.

THEY OFTEN HAVE COUPONS IN REACH MAGAZINE OR ONLINE. ALL QUOTES WE RECEIVED WERE $1100-1319. THIS WAS THE SECOND HIGHEST. WE WENT FOR THE CLOPAY BRAND DOOR WHICH WAS THE MOST EXPENSIVE, BUT BASED DECISION ON FRIEND'S RECOMMENDATION. A HOME IMPROVEMENT STORE WAS ACTUALLY THE $1319 PRICE. THE OTHER BRANDS SEEMED OK, BUT WE DON'T KNOW MUCH ABOUT ANY OF THEM SO WENT WITH THE FRIENDS RECOMMENDATION.

This company is at the Too of my list for future work like this. I stooped on to pick my door. They were very helpful in walking me through the options, color, design, etc..I paid a small deposit. They ordered the door. We scheduled an install date. The installation man came out and took down my old door and hauled it away. He installed the new door with such indexably perfect detail that I was amazed. This outfit is top notch in my opinion. I will use them again and I will recommend them to everyone I talk to.

The sales rep went out of his way to meet me to estimate the job ASAP. The door was on sale which was on top of a 10% Angie's List discount which made for a very affordable transaction. I doubt anyone else in town will install as nice a door for the same price. Installation was performed without my being there (previously arranged). The installer(s) determined that my garage door opener needed to be replaced, so they unplugged it and left the garage door disconnected from it. I was called and notified that my eye sensors did not work and that the opener would not close. I went to the property later that evening, aligned the eyes, reseated their plugs, and was able to operate the opener without issue. I went to connect the door myself, but found the cotter pin to connect the opener arm to the door missing. I called the installer and he realized he had forgotten to leave it. He offered to come by later that evening, but I was unavailable. We agreed that he would call me the following day to arrange a time for either him or someone else to meet me at the site to complete the installation. One and a half days later, I hadn't heard from the installer, so I called the sales person. He was very apologetic and assured me that this is not how AE Door does business. He committed to getting the problem resolved the next day. The next day, I did get a call, but only after the tech had been to the site and left. Apparently a tenant had activated the garage door opener leaving it in the closed position. That caused the arm to block the door. He left the cotter pin in the mail box, and soon after, the sales person called me to let me know. I later went to the site and finished the door installation myself. I would have appreciated not having been left that work to do myself, but I did not complain about having to do it and the sales person did not offer. I noticed that on the inside, one panel is slightly bent, but it does not show on the exterior of the door and I don't expect it'll impact the long term function of the door either. The opener is still working just fine. I was able to adjust the travel and set the reverse sensor with no troubles. The eyes that previously did not work are working fine now. I don't want to believe that I was sold a half truth, but I would say it'd be worth your while to double-check claims about broken this or broken that when they weren't quoted in the original bid.

The crew arrived on time. They explained everything they were doing throughout the whole process. My attic is now insulated to R 60. My home was left clean. Great job!

We noticed in the winter was terrible and were paying a ton in bills and we were freezing! So they came to do the work for us and did such a great job! It was a fantastic experience. The house is already cooler! they left no mess! The installers were polite and courteous.

After talking to the company a couple of times about the cost and options available, a representative came to our home and met with us. We decided on the type of insulated door and opener that we wanted to have them install. Our appointment was scheduled one week later. Within a few hours we had the new door, new hardware and new opener installed. Everyone we dealt with was very professional and helpful. We are extremely satisfied with the work they did for us and would strongly recommend to anyone.

temporarily fixed garage door, told us it would break again soon and needed a new door, it broke, we called for a new door, it was ordered, installed, cleaned up with no problems.