I called to report a loud scratching or chewing sound between the first and second floors of my home. It seemed like a squirel or large rat must be the culprit due to the amount of noise. Doak inspected the outside walls and roof, and found that the screen behind the attic vent on the side of the house had an opening torn in the corner. He went inside and climbed in the attic and found evidence of mice (holes cut in the insulation, small droppings) and some chew marks in the wood so Doak determined it must be just mice. I was very surprised since the noise was so loud. Doak recommended some brands of rat poison, but he is not licensed to use it so that is up to me to do. Doak was very knowledgeable and helpful, and came out the same day that I called, he travels every day so he can cover alot of territory. I have to say that the price was a bit steep and I would have rather hired someone who could provide a complete solution, but he did a good job in identifying the problem.