My initial contact with Bone Dry was on a Sunday when we returned from a vacation to find a tree had fallen and hit the house. We needed immediate help for a temporary repair. I called 7 roofing companies, all of which list themselves as having "24 hour emergency service" - only one actually answered the phone and that was Jim from Bone Dry. Jim adjusted his weekend schedule, came to the house and installed coverage to hold us over until permanent repairs could be planned. Suggestion to all roofing company owners - if you state that you have 24 hour service, and no one answers the phone, or even calls the potential customer back, you will not win new business. If you are a company who has all the business and money you need, then so be it - but one of the reasons Bone Dry won my $24,500 contract was because of a simple $300 repair job, and answering the phone. Ultimately I gave the entire project straight As. I had multiple bids - funny though, I had to beg one of the companies to give me a proposal and they just told me they would work with my insurance company - they are also highly rated on Angie's List, but watch for this - simply saying "they'll work with insurance company" but then not giving you a written commitment is not good business - in contrast, Bone Dry showed up exactly when they said they would, including return visits to be with the insurance adjustors (on short notice, again being flexible), they submitted good written proposals when they said they would, and then worked diligently with my adjustors. My sales rep was Drew - very responsive and knowledgable. Also, my State Farm adjustor even complimented on how professional Drew was with him. Then came scheduling - and rain in the forecast. I requested a certain completion date due to family arriving from out of state and I wanted the work done before this weekend. They figured out how to adjust, beat the weather, and completed the project early - total roof replacement, repairs from tree damage, total gutter replacement, and new insulation. Terry & Cody were in charge; again very professional guys and they got the job done. To them its just another day at work - to us it was a major project and investment. I'd highly recommend Bone Dry and would gladly be a reference for them.