When I contacted Jeannine, the owner, she was very accomodating to get me scheduled quickly for our impending move. The day I was scheduled to meet her at our new house to go over what was to be done and to give us an estimate she was actually waiting for ME in the driveway, not the other way around! The woman who did the cleaning, Colleen, was extremely thorough and paid extra attention to our kitchen area as she found evidence of a mouse nest in the pantry. (The house had been vacant for awhile.) She was also able to get some black stains out of the carpeting on the stairs to the basement. Everything smelled fresh and clean and I had no qualms about filling up the kitchen cupboards and the refrigerator which had been left quite nasty by the previous owner. The move-out clean of our previous house also went very smoothly. There was a ton of cat hair to contend with, and the house looked great, which is very important as we have yet to sell it! Please don't let the cost deter you, this was the total price for TWO houses to be cleaned top to bottom, and it was very reasonable. I spent $200 with another service when we listed the previous house to make it show worthy, and the quality was not as good, nor was the amount of work involved as extensive. I definitely recommend this company.