Cincinnati Fireplace Cleaning

I have never had my chimney cleaned nor did I know when the previous owner had cleaned it. I called ARCO asking for their deluxe cleaning package. The gentleman came out to review it and actual explained that a less expensive package would be more beneficial. He recommended a cleaning treatment based on the age of my home and condition of my chimney. He also showed me areas that were in need of repair and made recommendations for those areas. With each recommendation, he showed photos and gave his reasoning. The work we agreed upon was completed. There was clear communication throughout the process. It was clear that he had a passion for chimneys and is very knowledgable. This is something I appreciate as a homeowner of an older home. My chimney is now safe to use (it was not before)! I will be calling them back to have routine maintenance performed.

Our first scheduled appointment had to be delayed due to weather (no way they could have safely gotten on the roof). However, two men from ARCO showed up right within the given time frame for the rescheduled day. They were both nice and started right away with one guy performing the chimney sweep and the other getting up on the roof for inspection. They found a couple of issues that will need repair and took the time to show me the issue and explain what was wrong as well as what the root cause was and what would need to be fixed. The issue was a rusty chimney cover that was leaking which caused the back wall refractory to crack. Additionally, the seal around the collar of my furnace's heat pipe needed to be fixed. I received a quote for these repairs and then they left. The entire appointment lasted about 40 minutes. The service was bought using Angie's Big Deal.

THE GENTLEMAN WAS VERY NICE. THE PRICE WAS VERY REASONABLE AND HE DIDN'T TRY TO ADD ANY HIDDEN COST. HE WAS VERY HONEST, HE GAVE US GOOD RECOMMENDATIONS REGARDING OUR FIREPLACE. HE WENT ABOVE AND BEYOND.

DAVE WETZEL WAS THE CHIMNEY SWEEP. HE WAS CLEAN, NEAT, PROFESSIONAL, AND QUICK. WITH HIS GREAT SENSE OF HUMOR, HIS VISIT WAS VERY PLEASANT. HE RESPONDED TO QUESTIONS DIRECTLY AND WITH THE APPROPRIATE DETAIL IN A VERY UNDERSTANDABLE MANNER. I WOULD MOST DEFINITELY RECOMMEND HIM TO OTHERS AND CERTAINLY WILL USE AMERICAN CHIMNEY WHEN NEXT I NEED A CHIMNEY CLEANING.

Absolutely fabulous from the initial call to schedule the appointment to completing the task. Technician was very thorough and left no trace of work completed behind. Advised that our fireplace was in excellent shape which was good to hear as we had no idea how long it had been since it had been cleaned much less inspected. Since our job was completed - our neighbors and a brother-in-law became customers as well.

Chimney and fireplace were cleaned and inspected thoroughly. He called ahead to confirm appointment and to be sure we had power (date scheduled was during major power outage in area) and arrived on time. Very friendly and left no mess. Price quote was exact. Because of recent windstorm I had some tree limbs on roof, which he removed while he was up on roof inspecting the chimney.

Chimney was swept and inspected on initial visit by Mike. Linings for wood fireplace and oil furnace were found to be in poor condition. Chimney crown was found to be cracked. Estimate with different repair options was provided. Mike was very knowledgeable and answered all of our questions. Mike and Joey returned to install Heat Shield lining in the fireplace chimney, apply crown coat, and water repellent. Stainless steel liner was supposed to be put in the oil furnace chimney; however, Mike discovered that the liner he had available was too large. This repair had to be rescheduled. The other repairs were completed in one day. I did have some difficulty getting in contact again with Mike to find out the status of the stainless liner due to differences in our schedule. It turned out that the stainless steel liners are not manufactured in the size that our chimney needed. Mike offered to install the Heat Shield for the oil furnace at the same price as what the stainless liner would have been (Heat Shield was more expensive). We agreed and Mike and Joey came out again a few weeks later and completed the work in one day. Mike and Joey did quality work at a fair price and I will use them for chimney work in the future. The only negative aspects of the service was the communication break down at times and the unavailability of the stainless liner. *Note: In regards to the Heat Shield liner keep in mind that it must dry for approximately 48 hours, so the chimney/furnace cannot be used during that time. It may be best to make this type of repair in warmer weather.

Russ was very professional and a pleasure to have in our home! He takes time to explain what he has done and what recommendations he has. He also is very honest about what you really need to do and what you can push off a little longer. He obviously takes great pride in his work and goes out of his way to provide excellent service.

Albert was very professional. He very carefully cleaned the firebox and chimney. I was surprised that he let absolutely no dust into the house, which was no mean feat considering the chimney had not been cleaned in at least 25 years, and probably much longer.

DEBBIE, THE RECEPTIONIST WAS VERY HELPFUL IN SETTING UP APPOINTMENT. TECHS WERE VERY FRIENDLY AND KNOWLEDGEABLE. DID A WONDERFUL JOB.

THEY WERE WILLING TO CLEAN MY CHIMNEY AND DO SOME SPECIAL REQUESTS REGARDING INSTALLING A BAT HOUSE THAT ID WANTED TO PUT UP ON MY CHIMNEY. THEY WERE VERY HELPFUL AND KNOWLEDGEABLE. KARL WAS A VERY COMPETENT FELLOW.

Cleaned chimney and carefully explained potential structural problems/issues. Provided an estimate for repairs.

They did find a crack at the top of the chimney. However, since I live in a condo I had to check with Towne Properties to see what they want to do. They are suppose to get back to me in January.

went very well. Bill patched some loose mortar in fire place and up on the chimney .Needed more work around the crown which I agreed to as it could be done right then and there and there was danger of more water traveling down. The cost was $300. Bill was very professional, friendly, courteous and informative. He explained everything as he went. He discovered the gutter guards on the house were the wrong size and ineffective - they were blocking the gutters actually - so they were removed; we'll see how that goes! A small section of gutter was forgotten tho as I believe as we were talking we were both distracted; after I called days later Bill returned a week or two later (I told him not to rush) and he cleaned all the gutters again which was a nice surprise. I have recommended Rachel's to co-workers already.

I had an Angie's List deal to get a chimney cleaning and inspection from D.M. Masonry Restoration. When I called to schedule the appointment, they were able to get me on the calendar quickly. The two men who arrived to do the work were prompt and friendly and finished the work quickly and neatly. They also answered my questions about the outside of the chimney, which needs repair, and gave me a verbal quote to complete that work. I will definitely give them a call to schedule that additional work in the future.