Distinctive Design Remodeling LLC has, at first glace, a very good reputation on both Angie's List and the Better Business Bureau of Lexington, KY, which is why I called them. They sent out Ray M., a salesman with quite the line. He arrived at approximately 4 pm, explained how DDR was the top rated remodeling company in the tri-state area on Consumer Reports, said they had an excellent rating with the BBB, and provided me a list of "references". He kept calling me "brother" and his pricing was, according to him, at a deep discount because I am disabled and a retired federal employee. He made vague descriptions of the addition with cathedral ceilings, a GE outdoor 25,000 btu heater/air conditioning unit, excellent sliding windows, French doors, and a five foot wheelchair ramp, and wrapped it up with the claim his profit would be only 10%, and "sign here". I would have to buy my own ceiling fan and flooring for some reason and have the flooring installed separately. I wondered why. I told him I wanted to wait until January 2014 to take the money out of my retirement account, and he said "brother", you can get an interest-free $40,000 loan through me and payment won't be due for 120 days! "Sign here". He then went on to say his deep, deep discount was because he currently has five other jobs in the Florence area, and all prices will increase Jan. 1, 2014 because of the cost of materials and new code requirements like 2x6's required, not 2x4's, and higher insulation values - all of which will add at least $10,000. "Sign here." So I signed. That night I realized by giving him my date of birth, social security number, and other personal information, he could apply for a loan "on my behalf", and I started to worry that I had not received any specifications, drawings, etc. Under KY law, you can void an agreement or contract within the first three days, so I called him to tell him not to do anything. He again pressed the hard sell. I said no, stop everything. I then wrote a letter to DDR informing them in writing I was terminating my sales agreement and nobody should use my personal information to borrow money, and they must destroy all my paperwork. I got a credit report alert that on Thursday, a credit report was requested by DDR and a bank. I called DDR and left a message with their answering service (during business hours). On Friday I spoke to Jon Penn, the owner. He said he'd read my notification, and he would not proceed. An hour later Ray calls with "great news". When I tell Ray I have terminated the agreement, he first lowers the cost so "I'm getting stuff for free!", and then he accused me of lying to him. I told him not to contact me anymore, and I hung up. I am not implying Ray or DDR were going to use my information to obtain a loan for $40,000 interest-free for six months (he changed it from 120 days to 6 months) to defraud me. But after seeing DDR has had 4 complaints with the BBB since 2/2012, and 3 in the past year, I grew suspicious. I had not received any details of the materials to be used other than the GE 25,000 btu heater/AC, which for a 16 x 14 sunroom is overkill. I had no idea how many windows or the size of the windows (I emailed asking, and never got a response). I had no clue of the quality of materials, and based on Angie's List reviewers, the quality of the workmanship is hit or miss, depending on who you get. I noticed in the BBB complaint that DDR was angry that the complainant filed the complaint after DDR paid a settlement, and some here in Angie's list remarked about sloppy work. Of the 39 reviews, none of the A+ reviews went into much detail, compared to the less than positive reviews, which provided a lot of detail. The experience taught me never, never sign anything or provide personal financial information before you get all the specifications, drawings, listing of materials and hardware, etc. Never be pressured by a salesman telling you he's taking a loss at this price or is able to offer such a deep discount because he has 5 other jobs in the immediate area right now and can save money grouping them together, and you must sign immediately or lose out on the massive discount. Other reviewers have written of the same claim. Buyer beware with DDR and other construction outfits; their pricing doesn't indicate good value, just alleged low pricing. Without specifications and a detailed cost breakdown ahead of time, how can you sign a sales contract knowing you are paying fair market rates for labor and materials? You can't!