From the moment we met Mike, we knew we wanted to go with him. He was upfront and listened very well. Instead of trying to come up with his own design right away, he listened to what we wanted and then used that info to come up with a design. He also offered the use of a designer and payed her fee because we used him to do the work. Our biggest concern was shade. Our backyard is in the sun from sunrise to sunset, with no trees or other houses to block the sun. This is why we used Jen; because she had the ability to create an exact 3D replica of our backyard in the computer and show us where the sun would hit during various times of the day and year. Having this resource available was critical to the design of the patio. Ultimately, we ended up with a custom paver patio that sits on the top part of our backyard and is held up by a retaining wall. There is a seating wall that extends from the house and goes all the way around to a set of columns which marks the stairs that lead to the yard. There is also a custom set of stairs which go up to our patio door. There is a pewter-colored border which goes around the patio and really makes the design pop. To assist with shade, a custom-built pergola was installed. Instead of using slats across the top, it uses a material (like umbrella material) which provides solid shade. This solves our shade issue in a way that no standard pergola could, and it looks fantastic. No one else we talked to even suggested this sort of solution. Hours upon hours of research online didn't produce this solution, either. Without Mike and his resources at All Decked Out, we wouldn't have solid shade in our backyard. From the moment we met with Mike, he was available during all hours of the day. We talked at nights, on weekends, and often. We asked for a lot of changes, and Mike was always quick to listen to what we wanted and act quickly. While other contractors were taking days to even get back with us, Mike would often have the changes in our inbox that day. Furthermore, he worked with us on the price. He knew we wanted more than we could afford, and him and the designer both assisted in altering the designs so we could get what we wanted for the price we could afford. During the install, there was a problem with the border. It wasn't the same type of stone we originally wanted. When I brought this to Mikes attention, he quickly offered to rip the entire border out and replace it. He also wasn't happy with the construction of the bottom set of stairs and tore those out and completely rebuilt them. Mike has a reputation for being a perfectionist, and always wanting his jobs to be absolutely perfect. When we signed our contact with him, we had no idea we would actually need him to change something like described above, but I just can't say enough about how professionally he handled it and how quickly he resolved it. Mike is an amazing business man and just an overall amazing person. I simply cannot say enough good things about him. When you are putting this much money into something, this is exactly the kind of person you want doing it. The final result is breathtaking. It was completed on time and exceeded our expectations. There is a 5 year warranty with the product as well, so I know if anything strange happens over the next few years, Mike will come out and fix it. Mike and All Decked Out isn't just the best contractor I talked to, but is also one of the best persons/businesses I've ever worked with. I just can't say enough good things about them.