Mr. Romen Zajac, the owner of Coast to Coast Masonry Group was very punctual and professional in providing his initial evaluation and cost estimates. He provided a series of options for repair of our basement walls, from the minimum necessary to improve the appearance of the deteriorated wall to a more in-depth repair that would be structural as well as cosmetic. He did not try to push any of the options on us but was very flexible, allowing us to balance the choice of repair strategies against their cost, without any pressure. While it is not easy to compare the estimates given by the vendor with those given by other companies, since each bidding vendor proposed somewhat different work, Mr. Zajac's estimate seemed comparable to others we received. It was certainly a more complete and flexible estimate than others provided. At least one other bidder was very aggressive and tried to badger us into choosing a cheaper repair that was purely cosmetic. The Coast to Coast work team arrived punctually on the appointed day and did a good job of repairing the basement wall and tuck pointing the outer walls of the house. They were very professional and polite. After the job was completed, Mr. Zajac personally inspected the work. He felt that the tuck pointing was incomplete in some areas and had his team return to complete the project to his (and our) satisfaction. He also felt that clean up was inadequate, so his team returned an additional day to more thoroughly clean the area around our house, including a careful cleaning and washing of our large front porch. Moreover, Mr. Zajac was extremely responsive to our requests. Customer satisfaction was clearly very important to him. Altogether, we were very satisfied with the work and found dealing with Coast to Coast Masonry Group very pleasant.