Mike went above and beyond in terms of service. We had some flooding issues due to a problem with our toilet and scheduled an appointment with Mike for two days post contact. Unfortunately, the problem got worse with the passage of time and we called Mike to see if he could come a day early. He was extremely accommodating, and offered to come after his last job of the day after 6:00 in the evening, without charging anything additional. That last job took longer than anticipated; however, he offered to come either at midnight or at 6:00 the next morning because we had carpet cleaners scheduled to sanitize the carpet at 9:00 a.m. (and he did not charge us extra!). He ended up coming at 6:00 a.m. the next morning and was able to solve the problem. He even asked me at the end how I heard about him, and when I told him "Angie's List" he voluntarily offered me the 10% off coupon, which saved me $50. I would not hesitate to use Mike again. He's a very nice, honest guy.