Pros: the salesman, Gary, was very accommodating and professional, and worked to try to give us something that would work. He was also very patient about changing the meeting appointment twice for us. Cons: Far more expensive than average national or Illinois solar rates, and much more than what friends of ours paid for their systems. The quote they gave us came in around $ 4.43/kWh, while the national average for that size system is only around $ 3.56 /kWh, and in Illinois even lower, about $ 2.90 /kWh. They tried several flimsy explanations to justify the very high pricing, such as the State/Federal tax rebates, but I was focusing on the pre-rebate cost, for an apples-to-apples comparison. They tried to sell us the battery system, which we don't need and adds another $ 20k to the tab. We were also shocked that PowerHome did not provide their field team with masks - they originally wanted to have an in-home appointment, and when we asked them about masks, they said their company didn't provide them, and asked us to provide them. Their office staff called s three more times with some slight price reductions, but still very overpriced. finally they seem to be very disorganized: the communications I had with the office team were never communicated to Gary, the onsite rep.