I started calling plumbers from Angie's list about 10 a.m. and mostly got machines. About 11 i reached Edwin at Chicagoland Quality Plumbing. When I explained what I needed, he said he would call me back with a time that I could expect the service man. 10 minutes later he called and said that someone would be here by about 2. At about 1 David called to say he was on his way. He came in, took a look at the problem and explained that all I needed was a new handle. He explained that he would be happy to go and get it, but that the repair was simple and he didn't want to have to charge me the travel time for what would be a five minute repair. He even looked up the closest store to purchase the part I needed and explained exactly how to do it. He left within 15 minutes, told me there was no charge and was on his way. I went out, bought the part and happily, our shower is again in use! What a pleasure to come across someone who wants to help and not simply gouge a customer for money. I will definitely call them the next time I have plumbing problems.