The work went very well. Robert was responsive to my first inquiry. He took at look at the job, and emailed the estimate promptly. The day of the work he arrived with his helper, and began promptly. While working on the gutters, they encountered a problem with my roof rafter, Robert brought it to my attention, and actually came up with a great solution to remedy the problem. He didn't charge more though, this problem probably added more time to the job. He needed to purchase $27.00 worth of additional material, which he added to the bill, but he then deducted the Angieslist discount, which took care of the small increase for additional materials. Robert and his helper did a great job, and I will definitely use Silver Hammer again.