Called Jim and received a callback within a few hours. He came by, we discussed the work needed and he provided a quote. We scheduled the work within the week, they came on time, immediately began the work and left when finished. Brilliant work done. I had 4 major problems with my living room ceiling -- old water damage in a 1920's bungalow, after the work, I can't find where the damage was! Jim is great, professional and fair, as are the guys working with him.