From the pleasant quote Ron provided, to the awesome work Mike did, it was a high quality, high value job. Results literally blew me away. No extra charges, add-ons or surprises on the workday. The grout was in sad shape - cracking, falling out - we could feel and hear the problem. We opted to go with the flex grout as I know the sub-floor is inadequate and the cause of this problem. This was the right choice. In the meantime the work they did is gorgeous. Mike blended a new, lighter grout color that is perfect. I cannot believe it's the same floor. I regret not doing before/after photos. And I wish I did this well before the grout got as bad as it was. In short if you have issues with your tile grout Grout Medics has the solution for you. Would not hesitate to recommend or call again.