The gentleman was, friendly, professional and on time. I was missing some pieces to put back together on my oven so he used his own with no extra charge. It was all done in a timely fashion. He not only finished this job he went out of his way to take a look at another appliance for me and showed me what to look for if the I felt the appliance wasn't working correctly, again with no extra charge. I felt like I was in 1950's they way businesses used to be run. Not the way businesses are now where every where you look everyone is out for a quick buck and leave you with a huge bill and the item still wasn't fixed. I highly recommend recommend Bryan's Appliance Repair to anyone who is looking for any appliance repair.