After experiencing a gas appliance uprising on Sunday morning, 01/02/11 (both my oven and dryer went "COLD"), I did a search for local repair companies of large appliances. Then I checked Angie's List for info on one that interested me and found none. So I went to the company's website, which looked neat and professional (says a lot to me as a consumer) and, at about 8:30 am, completed the online service request conveniently located on the home page. Though I missed the call, "Jim" called me within 15 minutes of hitting enter. He then followed up with an email from his Blackberry to the address I provided. The company boasts online of its NO EXTRA CHARGE 24 hour a day, 365 days a year service and this was reiterated in my initial correspondence from Jim. Since we are in the wonder days of Smartphones, I received and responded to his correspondence from my device. I requested a service time of 9:30 am, Monday, 01/03/11. He responded that they could have a repairman at the house THAT DAY between 1:00 and 3:00 pm. WOW! Since I was not available, I reiterated the preferred time and provided the service location. Jim confirmed that the preferred time was available and that a repairman would be out between 9:30 and 11:00 am. At 10:04 am, the repairman, Nael, called my home and announced that he'd be arriving within 1/2 hour...AND HE DID! Within minutes, he'd diagnosed the problem with the stove: bad ignitor. When asked how much, he said, $500! LOL! Actual cost: $200, but I received a $25.00 new customer discount. He had the stove repaired and hot within 15 minutes. Then he announced that he'd be back for dinner now that the stove was working again. LOL! He was SO funny and personable! By 11:00 am, he'd diagnosed the problem with the dryer: bad coils. Quoted repair cost: $500! LOL! Actual cost: $175. Again, he quickly repaired the problem and even went outside and checked the vent to confirm he'd done so properly. I told him that he could bring a load or two of laundry when he came for dinner now that the dryer was working again. LOL! MY TOTAL BILL TO REPLACE THE IGNITOR ON MY GAS STOVE AND THE COILS ON MY GAS DRYER WAS $350. I had NO idea how much I'd spend, though I was hoping somewhere in the neighborhood of $200. The work is guaranteed for 90 days. If malfunction should happen again, I'd only pay the cost of the parts replaced. All in all, it was a GREAT experience! Technology is a beautiful thing and this company used well it to expedite my repairs. For that, I am MOST grateful!