They were very responsive to the first call and came out that day for an estimate. However, they were very slow in scheduling the work, approximately three weeks after the estimate. I know it wasn't a big job, but they could have been more open about how long it was going to be. However, the price was decent ($110/hour), the plumber was professional, and the job was done well, at the price of the estimate. In fact, installing the drain was a bigger project than they expected, but did not charge extra for a required trip back to the shop. I would use them again, but be prepared for a little wait.