Chicago Water Removal

Jeff was excellent. He was clear in explaining what he had to do and why. Very professional, worked very quickly, and kept a smile on his face. This last part was particularly important, as we were very upset by the amount of water damage in our basement and to learn that we needed to pull out the carpet. If the awful has happened to you with water damage, he's the one to call. Would definitely call him again -- but I sure hope we don't have to.

I am a general contractor and I use Bella T Inc. all the time for mold removal water damage jobs before I do my rehabs. The air tests always pass and they work well with insurance companies.

On the day after Christmas when I discovered that my water heater had flooded the carpeted basement, I called K & K and someone was there to take my call. I wasn't sure if I would be able to get help on this holiday week. They explained to me what the process would be to clean up my mess and Keith was out to the house within an hour.

We were linked up with American through our insurance company. They came out the next day even with a ton of other floods in our area. They pulled up all of the floor and cut the drywall quickly. The reno team communicated with us and gave us tips on what pictures to take/things to think of from an insurance perspective. They set up a ton of fans and dehumidifiers to dry things out as quickly as possible. For a terrible situation they provided some piece of mind. I do wish there would have been a little more communication afterwards from the corporate side since, as first timers, we didn't really know the process and felt like I had to reach out to them often regarding logistics. They did however respond quickly to my calls/emails. I do also wish that we had been told to remove any personal/non damaged items prior to them coming since a few of our non-flood impacted items were damaged during the process.

Great. Contacted the local (Northbrook) office and they were here in less than 10 minutes. Explained exactly what would be done and ways to prevent future flooding. Returned several days later to collect their equipment (fans, dehumidifier) and test carpet and walls for residual moisture. After several months, I'm confident there was no permanent damage from the flood.

We called the company on Tuesday night at 5 pm to ask for an immediate estimate. They came out in an hour, gave us an estimate and told us they could use green products as I did not want harmful chemicals in my home. We agreed to price and Carol, had three workers at my house buy 10 am the next morning.. They prepped my house so none of my belongings were damaged, removed damaged drywall and set up 3 dehumidifiers and 2 air scrubbers immediately. The job was done quickly and cleanly, no easy feat since they had to go up and down a ladder in to a hot attic. There was some damage done to ceiling below while they were removing the floor, but Carol was very responsive and sent so done out to repair without any complaint. I think this was just an unavoidable accident because of tight quarters where they were working. I also called her to get a recommendation for someone to clean the drywall dust out of the attic room after the other construction crew left. Carol tried to find someone to help me, but everyone was booked up so she is sending out her own workers to do it at no charge to us even though it was not her responsibility. That is unusual today for someone to help you when they are not obligated and is one of the reasons I would definitely use this company again and highly recommend them to others!

They are prompt, professional and they did an excellent job on our ceiling. They cleaned up at the end of each day and did not leave a mess after the job was completed. The cost was even less than the estimate because it did not take as long as he estimated. They started on a Friday and although they don't work weekends, they finished it up on Saturday. Great customer service. Responsive. A+

Jeremy was great to work with. He provided a timely estimate. Though Jeremy had another guy perform the task, it went very well. My neighbor is pleased with the work.

Thursday, April 18th flood backed up water into finished basement, 4-5 inches. Looked up service online. Spoke with boss, Wayne, who quoted price and came over on time. Hard sell regarding dangers of HIV and hepatitis in the contaminated water and urgent need to remove and disenfect for family safety. Workers were courteous and hard-working. Removed carpet, advised baseboards were wet particle board and removed those as well. Discovered tile under carpet which made cleanup easier. Were advised no need to replace drywall. Friday we discovered they forgot to clean in storage area under stairs as was contracted. Called and left multiple messages with no callback. So much for the urgency to prevent disease. We cleaned up remaining mess on our own. They did call Saturday, but we had finished the cleanup. Our long-time and trusted contractor came on Sunday. Opened drywall and noted saturated insulation that needed removal. Next noted plywood flooring under tiling (FYI it is a bad idea to do this) that was also soaked and needed removal. Moral of the experience: They arrived promptly and were polite and hard-working but neglected to do part of job. Their assessment of water damage and need for remediation was sub-standard. Had we trusted this assessment, we would potentially be dealing with a significant mold issue down the road. UPDATE: 4/27/13 Sherman, the owner, called and expressed empathy and regret for our experience. He indicated this was not the usual situation in their 18 years of doing business, and there was likely miscommunication with the service team due to the stress of the flooding and so many people needing service. He offered to refund 20% of the fees. To us this was an acceptable resolution. Although I wish the service was complete and transparent from the outset, I believe the owner is practicing in good faith and trying to deliver quality service.

We had to redo 90% of our master bathroom because there had been so much damage from leakage in our shower. The only things staying the same were the sink and toilet. The original developer installed the shower floor very badly ? cheap materials, no pitch on the threshold, and a bad seal around our shower drain. We had to replace much of the flooring underneath the shower and some of the ceiling in the room below. The tile was so damaged from constant leakage that we opted to retile the entire shower and bathroom floor. We found NorPro online and they came to the rescue. With Mihai as our GC we had, quite simply, a perfect experience with NorPro: zero negatives and many positives. Mihai couldn?t have been easier to work with. He communicates extremely clearly, which matters a lot, especially when, as in our case, there are some complicated details involved. But communicating clearly is one thing; being responsive is another, and Mihai did both. He was quick to answer email as well as text messages whenever we had questions or concerns. We had a quote within 24 hours of our first meeting with Mihai, and when we needed to make some changes, he followed up with a revised quote, again within 24 hours. Also, after construction began, when some major noise issues arose because of our bathroom location very close to our neighbors? bedroom, Mihai was very responsive to our request to give us advance notice for the noisier parts of the project so that we could in turn give our neighbors a heads up the day before (Mihai?s subcontractors were also very respectful about starting any such jobs during regular business hours). We were beyond impressed with everyone Mihai hired: a tile installer, a plumber, a carpenter, a glass door specialist, and a painter, along with their assistants. The subcontractors were uniformly polite and friendly, happy to answer questions if they came up and quick to consult where decisions were required. We also felt completely comfortable with any of them in our house while we were there and while we were away. In fact, we ended up needing to have about half the work done while we were abroad for a week, and we were proven right in our complete trust of Mihai and all of his crew. I do want to give an extra shout-out to Mihai?s tile installer, Marian. We are so happy with the results of his work! We opted for porcelain tiles to replace the slate originally installed by the developer, partly for looks but mostly because it promises to be less prone to leakage and less susceptible to erosion. Marian did a truly beautiful job with the materials and the challenging designs we asked him to work with. Finally, NorPro was 100% on time at every stage of the project, which is rare, as I?m sure most readers of this website know. There were also no surprise charges at the end of the project. We paid exactly what we were quoted. With these two achievements, combined with their brilliant repair and installation work overall, NorPro hit the trifecta for us. We will certainly hire them again the next time we have a project in their bailiwick.