We had to redo 90% of our master bathroom because there had been so much damage from leakage in our shower. The only things staying the same were the sink and toilet. The original developer installed the shower floor very badly ? cheap materials, no pitch on the threshold, and a bad seal around our shower drain. We had to replace much of the flooring underneath the shower and some of the ceiling in the room below. The tile was so damaged from constant leakage that we opted to retile the entire shower and bathroom floor. We found NorPro online and they came to the rescue. With Mihai as our GC we had, quite simply, a perfect experience with NorPro: zero negatives and many positives. Mihai couldn?t have been easier to work with. He communicates extremely clearly, which matters a lot, especially when, as in our case, there are some complicated details involved. But communicating clearly is one thing; being responsive is another, and Mihai did both. He was quick to answer email as well as text messages whenever we had questions or concerns. We had a quote within 24 hours of our first meeting with Mihai, and when we needed to make some changes, he followed up with a revised quote, again within 24 hours. Also, after construction began, when some major noise issues arose because of our bathroom location very close to our neighbors? bedroom, Mihai was very responsive to our request to give us advance notice for the noisier parts of the project so that we could in turn give our neighbors a heads up the day before (Mihai?s subcontractors were also very respectful about starting any such jobs during regular business hours). We were beyond impressed with everyone Mihai hired: a tile installer, a plumber, a carpenter, a glass door specialist, and a painter, along with their assistants. The subcontractors were uniformly polite and friendly, happy to answer questions if they came up and quick to consult where decisions were required. We also felt completely comfortable with any of them in our house while we were there and while we were away. In fact, we ended up needing to have about half the work done while we were abroad for a week, and we were proven right in our complete trust of Mihai and all of his crew. I do want to give an extra shout-out to Mihai?s tile installer, Marian. We are so happy with the results of his work! We opted for porcelain tiles to replace the slate originally installed by the developer, partly for looks but mostly because it promises to be less prone to leakage and less susceptible to erosion. Marian did a truly beautiful job with the materials and the challenging designs we asked him to work with. Finally, NorPro was 100% on time at every stage of the project, which is rare, as I?m sure most readers of this website know. There were also no surprise charges at the end of the project. We paid exactly what we were quoted. With these two achievements, combined with their brilliant repair and installation work overall, NorPro hit the trifecta for us. We will certainly hire them again the next time we have a project in their bailiwick.