The end result of the remodel on most items are how we envisioned it. We love the final product. Here is a summary of the experiences: - Tiffany, our designer, really helped us understand how we could use the space differently. She was a great advocate for helping us to resolve the installation challenges we experienced. I would recommend her design services. - The installer had tons of issues. He was a subcontractor. He was not punctual, some days didn't come at all when he said he would, and there was no schedule adherence. The days he did work, at most he would work 4-5 hours. When he was onsite, he was on his phone more than a teenage girl in the 80's. I recommend asking if they plan on using a subcontractor and if so, how they plan to manage the work and schedule. - After the project was completed, we thought about how we would use one of the cabinets differently. We expected to pay a reasonable fee for the additional order of a door panel. The quote we got back included a "distance" fee. This seemed silly since this company was at our LOCAL Direct Buy looking for customers in this area. Given the heartburn we had with the installation, paying a "distance" fee didn't sit right with us. - Now that it's winter and we're using our custom heated floor, I'm constantly reminded about our terrible installation issues. The subcontractor took short cuts with the measurement of the CUSTOM heated floor. We paid for custom and I expected the entire floor (minus transitions, etc) to be heated. The subcontractor did not include having the heating coils underneath your feet at the toilet area. So now, every day, as my toes are ice, I'm reminded of this terrible overall experience. It couldn't have cost that much more to include a couple more inches of heating coils. - There were so many items left 1/2 done that the owner finally got involved and had some of his staff crew take over. I appreciated this gesture. Additionally, there were other items that were 'made right' given the length of the project and experiences. These were also very appreciated.