Communication was extremely difficult. It was hard to connect with the provider and they seemed to have their own problems communicating with each other. These communication issues resulting in the contractor aerating my lawn twice in one week, tearing up my lawn. The first time the work was done, I was pleased. I had a few stressed areas in the lawn that held up nicely. A couple days later, someone else from the company showed up to do the aeration. Thankfully, they realized it was done and left. They sent me an email letting me know of the mixup. A few days after that I received an email that my aeration had been rescheduled. I immediately responding to the email telling them the work had been done, but received no response. Just a few days later, another tech showed up and aerated the lawn again. Perhaps just because they were aerating on top of a recently aerated lawn, or perhaps the person was just more aggressive with the machine, but the stressed areas of my lawn now look like dirt patches. I was debating using these guys again in the spring, but have not intention of that now.