Chicago Water Softener Installation

I told him that it might just need to be cleaned out, they started that would not help. Their main thing was they are always trying to sell me a new softener.

Called in the afternoon to report a sulfur problem, had Josh come out that evening and he was very prepared, professional, and friendly. Demonstrated great expertise and workmanship. Had a new softener and iron filter installed within an hour of him arriving. No more sulfur smell. I will definitely be hiring Affordable Water in the future.

I sent Adam an email over a weekend, asking him to contact me with a quote for a new softener. He called first thing Monday morning; came out to our home later that morning, and had his installer come out early that afternoon. The new softener was installed by mid-afternoon, and has been working flawlessly ever since. Adam is clearly a pro when it comes to softeners. He knew exactly what the problems were with our old -- very old -- unit. He offered to repair it, but recommended a new unit as a better value long term. His installer, Jason, is a highly skilled plumber. Jason removed the old unit quickly, installed the new softener, connected new copper pipes to the water service, and took the old unit away. I would highly recommend Adam and Jason to anyone who is in need of a new or replacement water softener. Both are highly knowledgeable, pleasant to work with, and scrupulously honest.

FOR THE INITIAL APPOINTMENT, THE EMPLOYEE WAS LATER THAN THE SCHEDULED TIME, BUT HAD CALLED TO LET ME KNOW WELL IN ADVANCE, AND ASKED IF IT WAS OKAY. EMPLOYEE WAS ON TIME FOR THE REMOVAL/INSTALLATION AND POLITE. JOB WAS NEATLY COMPLETED. OPERATION AND USE OF NEW SOFTENER WAS EXPLAINED.

I had purchased a new water softener online and was looking for a firm to remove the failed softener and hook up the new one. I contacted several Angie's List companies that indicated they offered this service. Most replied they only installed water softeners they sold - the whole package or nothing. One firm actually came out to the house and gave me an estimate that was so ridiculously high - equivalent to the cost of the softener itself - that I could only laugh. Only DuPage gave a reasonable response saying they were familiar with the softener to be installed and they would charge by the hour. The installation specialist, Rich, arrived when he said he would, inspected the old and new softeners and went to work. Within 1.5 hours he had the job completed and the new softener checked out, programmed and running. Rich is a very competent and pleasant professional and DuPage Water is a firm that earns respect.

I found the PSI listing via Angie's List, phoned Matt the owner and connected on first attempt. Received ballpark estimate over the phone and booked appointment for several days later at my convenience. Arrived promptly, work completed promptly including install of water softener and review of the work/appliance. Matt was pleasant to work with and it was exactly what I needed at a reasonable price.

MIKE, THE TECH WHO CAME OUT, ACTUALLY STEERED US AWAY FROM A MORE EXPENSIVE WATER SOFTENER. THEY WERE QUICK AND IT ONLY TOOK 5 DAYS BETWEEN THE INITIAL CONSULT AND THE SOFTENER INSTALLATION. THERE WAS NO CHARGE FOR THE INITIAL VISIT(!).

Adam and Jason came out to look over the job and indicated that on of them would be doing the actual work. Jason came back the next week, did a very tidy install, and then explained how the new softener worked.

Dave originally tried to fix my old softener which wasn't very old, but the cost for a replacement resin tank which was cracked exceeded the cost of a new softener. I had someone else out before which just glanced at the old softener, said it couldn't be fixed, and gave me a high estimate and an hour plus sales pitch for a new one. Needless to say, I'm so glad I called Emir-Kim! Dave put over an hour in trying to fix my old softener and gave me a very reasonable price for replacing it after repairing the old one seemed unreasonable. Dave replaced the tank, made it so one of our outside lines wasn't hooked up to it, and explained the unit to me. He was prompt and professional at all times.

I am relatively new to well water. My water became very rusty and I called Adam and one other company to learn how my system works and get estimates to fix the problem. The popular vendor somewhat explained how things worked and tried to sell me a very expensive softener. On the other hand, Adam came out and explained exactly what everything did - even the mystery third tank I had, which the other vendor couldn't explain. I did in fact need a new softener, but not a $1700 one. My iron filter also needed some new parts. He came back the next day to do the work and was done in four hours. Everything was left clean and he explained how my new softener worked. The best part of working with Adam is that he is as friendly as they come. He's not a pushy salesperson and he's also the one doing the work. I can only wish every contractor is as friendly, honest, and does as good of a job as he does. No doubt I will use him again when necessary.