I sent Adam an email over a weekend, asking him to contact me with a quote for a new softener. He called first thing Monday morning; came out to our home later that morning, and had his installer come out early that afternoon. The new softener was installed by mid-afternoon, and has been working flawlessly ever since. Adam is clearly a pro when it comes to softeners. He knew exactly what the problems were with our old -- very old -- unit. He offered to repair it, but recommended a new unit as a better value long term. His installer, Jason, is a highly skilled plumber. Jason removed the old unit quickly, installed the new softener, connected new copper pipes to the water service, and took the old unit away. I would highly recommend Adam and Jason to anyone who is in need of a new or replacement water softener. Both are highly knowledgeable, pleasant to work with, and scrupulously honest.